Feedback Survey Results 2023

The Ventus Survey was conducted with the purpose of understanding the experience of Queen's University stakeholders (i.e., students, faculty admin, and instructors) as they engaged with Ventus during the first year.

Sections:

Instructor Survey
Student Survey

Instructor Survey

Instructor Ventus Survey (PDF, 288KB)

A total of 170 instructors completed the survey. Greater than half of the respondents were Arts & Science instructors (n=100). The remaining faculty response rate ranged from 13.5% - 1% (n=22-1).

Overall Value

74% Agreed that Ventus was valuable in managing accommodations.

Graph of responses to whether Ventus was valuable in managing accommodations with 30% strongly agreeing, 44% agreeing, 17% remining neutral, 4% disagreeing, and 2% strongly disagreeing

	5% - Strongly Disagree
	4% - Disagree
	17% - Neutral
	44% - Agree
	30% - Strongly Agree

Satisfaction with Aspects of Ventus


Very Unsatisfied	Somewhat Unsatisfied	Neutral	Somewhat Satisfied	Very Satisfied

Access

Donut graph showing satisfatcion with access to ventus: 59% Very Satisfied; 18% Somewhat Satisfied; 10% Neutral; 5% Somewhat Unsatisfied; 8% Very Unsatisfied

Ease of Use

Donut graph showing satisfatcion with ease of use of ventus: 47% Very Satisfied; 24% Somewhat Satisfied; 10% Neutral; 9% Somewhat Unsatisfied; 10% Very Unsatisfied

Look and Feel

Donut graph showing satisfatcion with look and fell of ventus: 52% Very Satisfied; 22% Somewhat Satisfied; 13% Neutral; 6% Somewhat Unsatisfied; 7% Very Unsatisfied

Comments from Instructors

No problems encountered this year. I attended a live introduction session on Zoom that was great in setting me up for the year.

Ease of use, all accommodations in one place.

Timely communications, and coordination with the Exams Office.

Students don't need to provide their LOAs to each of their courses.

How Instructors are using Ventus

Most

Reading Students Letters of Accommodation (LOA)
Checking assessment accommodations
Checking classroom accommodations
Downloading student accommodation information

Least

Finding contact information/resources about accommodations
Submitting midterm examination information for Exams Office
Submitting final examination information for Exams Office

Instructor Support

When looking for support an instructor was most likely to go to go to the Ventus Support website or email the Exam's Office.

Donut graph: 6% ITS Help Desk/Support Centre; 20% Ventus Support Website; 8% Submit request to Educational Technology Student Support Team; 18% Faculty/Department Office; 13% Email to Ventus Educational Support (CTL); 13% Email to QSAS; 20% Email to Exams Office; 2% Other

	6% - ITS Help Desk/Support Centre
	20% - Ventus Support Website
	8% - Submit request to Educational Technology Student Support Team
	18% - Faculty/Department Office
	13% - Email to Ventus Educational Support (CTL)
	13% - Email to QSAS
	20% - Email to Exams Office
	2% - Other

Recommendations

Communication

Clear definitions and examples for each accommodation

Integration

Integration with onQ

Organization

Ability to group similar accommodations within a class

Tasks

Help identifying accommodations that have not yet been met

Email

Streamline email notifications

Opt Out

Ability to opt out of any and all accommodations

Student Survey

Student Ventus Survey (PDF, 236KB)

A total of 143 students completed the survey. Greater than half of the respondents were Arts & Science students (n=100). The remaining faculty response rate ranged from 13%-3.5% (n=19-5).

Common Themes

Easy to Use

Ventus is easy to navigate and user friendly.

An Improvement

Ventus is an improvement over the previous Letter of Accommodation process.

Satisfaction with Aspects of Ventus


Very Unsatisfied	Somewhat Unsatisfied	Neutral	Somewhat Satisfied	Very Satisfied

Access

Donut graph showing satisfatcion with access to ventus: 63% Very Satisfied; 19% Somewhat Satisfied; 7% Neutral; 6% Somewhat Unsatisfied; 5% Very Unsatisfied

Ease of Use

Donut graph showing satisfatcion with ease of use of ventus: 59% Very Satisfied; 24% Somewhat Satisfied; 4% Neutral; 7% Somewhat Unsatisfied; 6% Very Unsatisfied

Look and Feel

Donut graph showing satisfatcion with look and fell of ventus: 54% Very Satisfied; 27% Somewhat Satisfied; 11% Neutral; 3% Somewhat Unsatisfied; 5% Very Unsatisfied

Comments

I assumed setting up accommodations would involve a long process…it only took a few seconds.

I feel like an active participant in my accommodations process.

Seeing my accommodated exams laid out so clearly reduced my test anxiety.

It made sharing my accommodations much easier.

Student Satisfaction Statements

% of students who agree or strongly agree with each statement

81%

Ventus is valuable in managing accommodations.

90%

They know where to find the list of their accommodations.

72%

Applying classroom accommodations to their courses was easy.

79%

They always knew when and where their exams were happening.

82%

They know how to use Ventus to get in touch with their Accessibility Advisor in QSAS.

When looking for support with using Ventus, students use

Donut graph: 24% Instructors; 14% Exam's Office; 26% QSAS; 9% Email Ventus Support; 11% Faculty/Department; 3% Ed. TEch. Student Support Team; 10% Ventus Support Website; 3% ITS Help Desk/Support Centre

	24% - Instructors
	14% - Exam's Office
	26% - QSAS
	9% - Email Ventus Support
	11% - Faculty/Department
	3% - Ed. TEch. Student Support Team
	10% - Ventus Support Website
	3% - ITS Help Desk/Support Centre

Recommendations

Apply Extensions

Ability to apply assignment extension accommodations directly into Ventus.

Apply All Accommodations

Automatically apply all accommodations (assessment and classrooms)

Exam Scheduling

Clarify accommodated exam dates and times

Instructor Engagement

Continued instructor engagement in the Ventus process

Communication with onQ

Communication and coordination with onQ