Advising Services During the Registration Period
From July 22 to September 16, during the Registration and Add/Drop periods, regular advising services will be temporarily closed. You will not be able to pre-book an appointment with an academic advisor during this time, but you can still connect with us for faster help and support.
Where to Start
There is a wealth of information on our website, and we encourage you to see if your questions can be answered through the resources provided here. You can search for keywords using the magnifying-glass search function, or visit these pages for help:
- First-Year Registration Guide
- Course Enrolment
- Course Planning & Options
- Academic Calendar
- Leaving and Returning to Studies
- Upcoming academic Dates and Deadlines
- Graduation Information
If you Still Have Questions
I need help with Registration! (July 22 to August 2)
During this 2-week period we divert all of our staffing resources to assist students with course registration. We will offer advising by phone on a first-come-first-served basis to help any students who are experiencing difficulties to register in their required classes on time.
- Upper-year students: call us at 613-533-2470
- First-year students: call us at 613-533-6708
- All students: connect with us on LiveChat between 9:00 and noon directly on our website for answers to very quick questions
- All students: join our lunch-hour Zoom advising drop in. These sessions are designed for very short conversations (5-10 minutes). Advising will be available from noon-1 pm Eastern Time, or until the queue is full.
I have other questions about academic planning!
Students with non-urgent issues and questions not related to registration are encouraged to contact us after the registration period is over. Regular services resume again on September 17.
Upcoming Dates and Timelines
Registration – July 22 to August 2
- Find your enrolment time on SOLUS in the “Manage My Courses” section to learn when you are able to begin registering in your courses
- If you completed at least 24.0 units in your first year and did not select a Plan this May, you must contact Departments directly to ask if they have capacity to place you into a Major or other Plan type. You will not be able to enroll in any courses if you do not have a valid Plan in place.
Arts and Science Pause Day – July 30
- No registration changes/entries can be made on SOLUS on this day. Waitlist processes will be run, so if you are waitlisted for a course, watch your email for any updates from SOLUS if you are moved into a spot in the course.
Arts and Science Registration Hiatus – August 5 to 18
- No registration changes/entries can be made on SOLUS during these two weeks
- Most Department offices will be closed
- First-year students: Advising support will be able via email at passhelp@queensu.ca.
- First-year and upper year students: Advising support will be available via Zoom drop-in advising from 1-3:30 pm Eastern Time, or until the queue is full. (Monday to Friday)
Open Enrolment – August 19 to August 30
- All students can call 613-533-2470 with registration questions
- First-year students: Advising support will be able via email at passhelp@queensu.ca or by calling 613-533-6708
- First-year and upper year students: Advising support will be available via Zoom drop-in advising from 9-11:30 am EST and 1-3:30 pm EST (Monday to Friday)
Open Enrolment – September 3 to 16
- First-year students: PASS advising support will be available in-person (visit us in Dunning Hall main floor) and via Zoom drop-in advising. Both services will run from 9-4 pm EST (Monday to Friday)
JOIN THE PASS FIRST-YEAR ADVISING QUEUE
- Upper-year students: advising support will be available via Zoom drop-in advising from 9-11:30 am EST and 1-3:30 pm EST (Monday to Friday)