Student AffairsWhen all fees and charges owing to the university are paid and a credit balance remains on your SOLUS account, you may be eligible for a refund according to the refund processing timeline below. If you want to drop an undergraduate course or complete/withdraw from a graduate program, you may be eligible for a refund according to the undergraduate drop date schedule and the graduate completion/withdrawal schedule.
- School of English students and Faculty of Education students taking Additional Qualification (AQ) courses – request refunds directly from the School of English and the Faculty of Education respectively
- Queen’s Smith School of Business students, with the exception of Commerce, PhD, and MSc students – contact Queen's Smith School of Business directly for a refund
Please get in touch with the Office of the University Registrar through email at refunds@queensu.ca if the following information does not answer your questions or concerns. Remember to include your full name and student number in all communications.
Exceptions
- For students receiving OSAP, your SOLUS accounts must be reviewed before a refund can be issued. Queen’s is required by the Ministry of Colleges and Universities to forward tuition/fee refunds (e.g. a refund from a dropped course, opt-out of ancillary fees) from your Queen's student fee account directly to the National Student Loan Service Centre to be applied to your OSAP account
- All awards administered by Financial Aid and Awards will be held in your student account to be applied to all current and future due university charges for the academic year. Financial Aid and Awards will review individual refund requests after fall and winter charges have been paid in full
- Tuition deposits are not eligible for refund
Banking Information
To ensure your refund request is not rejected due to lack of banking information, please enter/confirm your banking information on SOLUS.
- Refunds are issued via EFT (electronic funds transfer) deposit using the banking information you enter in SOLUS. Ensure this information is up-to-date
- Only personal bank accounts held at a Canadian financial institution can be entered/accepted. If you wish to have a refund but you do not have a Canadian bank account, please indicate that on your refund request
- Queen’s will never withdraw funds from your bank account, except for graduate students who have enrolled themselves in the Payment Plan
Please contact The Office of the University Registrar via email at solus@queensu.ca if you have any questions or concerns. Remember to include your full name, student number, and phone number in all communications.
Here are the steps to enter, view, and/or update banking information within SOLUS:
1. Log into SOLUS Student Centre
2. Select the Financial Account tile
3. Select the Enter/Review Bank Information navigation
4. Enter the following information which can be found at the bottom of a cheque or within a direct deposit form:
- Bank Code
- Transit Code
- Account Number (must be entered twice)
5. When finished, select the Save button
6. Select SOLUS Student Centre to return to the main page
Refund Processing Timeline
Queen's processes refund requests for eligible, unapplied credits. The refund period is the 16th - 22nd each month (except September, January and February). Refunds are not processed in September or January. February refunds are processed from the 1st to the 15th (instead of the 16th to the 22nd). Requests received before a refund period, will be processed during the next refund period.
Please note: When you see a refund on your SOLUS account, it should be in your bank account within seven (7) days. Please ensure your banking information is entered in SOLUS by the 15th of the month where the refund is being processed.
| October 16 - 22 |
Eligible, unapplied credits on SOLUS are refunded AUTOMATICALLY - no request is required. However, banking information on SOLUS is required to ensure your credits are processed If you do NOT want a refund, and prefer that the credit apply to your summer term fees, you must fill in this form by 4:00 pm EST on October 9. |
| November 16 - 22 | Eligible, unapplied credits on SOLUS are refunded for requests received by November 10. |
| December 16 - 22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by December 10. Requests received after this date will not be processed, except for approved extenuating circumstances. |
| January | No refunds processed in January |
| February |
Eligible, unapplied credits on SOLUS are refunded AUTOMATICALLY - no request is required, however banking information on SOLUS is required to ensure your credits are processed. If you do NOT want a refund, and prefer that the credit apply to your summer term fees, you must fill in this form by 4:00 pm EST on February 10. |
| March 16 - 22 | Eligible, unapplied credits on SOLUS are refunded for requests received by March 10. |
| April 16 - 22 | Eligible, unapplied credits on SOLUS are refunded for requests received by April 10. Requests received after this date will not be processed, except for approved extenuating circumstances. |
| May 16 - 22 | Eligible, unapplied credits on SOLUS are refunded for requests received by May 10. |
| June 16 - 22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by June 10 NOTE: Fall registration starts in July. If you do NOT want your credit to apply to fall term fees that will be assessed in July, be sure your refund request is submitted by June 15! Credits not refunded in June will be applied to fall term. |
| July 16 - 22 | Eligible, unapplied credits on SOLUS are refunded for requests received by July 10 |
| August 16 - 22 |
Eligible, unapplied credits on SOLUS are refunded for requests received by August 10. Requests received after this date will not be processed, except for approved extenuating circumstances. NOTE: Credits resulting from awards posted to your account by Financial Aid an Awards in early August are not eligible for refund until your winter term fees have been assessed on SOLUS. |
| September | No refunds processed in September |
Refunds are processed automatically in October and February only.
For any other time period, the submission on a Fee Refund Request Form is required. This can be initiated by completing and submitting a Fee Refund Request Form via the methods below
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QR Code
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Direct Link
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Please ensure that your banking information is accurate and up-to-date in your SOLUS profile.
Eligible credits on student accounts must be refunded to the country/source it originated from. If your refund is in relation to an International Payment made outside of Canada, please fill this form
Drop Date Schedule for Undergraduate Programs
If you drop a course, you may receive a refund based on how far into the term you are.
- The refund schedule listed below applies only to tuition fees and the Student Assistance Levy
- Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information
Fall
- Up until September 16, 2024: 100% of full course fee
- Up until September 30, 2024: 50% of full course fee
- Up until October 28, 2024: 25% of full course fee
- After October 28, 2024: No refund
Winter
- Up until January 17, 2025: 100% of full course fee
- Up until January 31, 2025: 50% of full course fee
- Up until February 28, 2025: 25% of full course fee
- After February 28, 2025: No refund
Excluding Education
May–June
(6 week session)
- Until May 10, 2024: 100% of full course fee
- Between May 11–24, 2024: 50% of full course fee
- Between May 25–31, 2024: 25% of full course fee
- After May 31, 2024: 0% of full course fee
May–July
(12 week session)
- Until May 17, 2024: 100% of full course fee
- Between May 18-31, 2024: 75% of full course fee
- Between June 1-14, 2024: 50% of full course fee
- Between June 15–28, 2024: 25% of full course fee
- After June 28, 2024: 0% of full course fee
July–August
(6 week session)
- Until July 8, 2024: 100% of full course fee
- Between July 9–22, 2024: 50% of full course fee
- Between July 23-29, 2024: 25% of full course fee
- After July 29: 0% of full course fee
Education Students
(12 week session)
- Until May 17, 2024: 100% of full course fee
- Between May 18–May 31, 2024: 75% of full course fee
- Between June 1–14, 2024: 50% of full course fee
- Between June 15–28, 2024: 25% of full course fee
- After June 29, 2023: 0% of full course fee
Fall
- Until September 18, 2023: 100% of full course fee
- Until October 2, 2023: 50% of full course fee
- Until October 30, 2023: 25% of full course fee
- After October 30, 2023: No refund
Winter
- Until January 19, 2024: 100% of full course fee
- Until February 2, 2024: 50% of full course fee
- Until March 1, 2024: 25% of full course fee
- After March 1, 2024: No refund
Excluding Education
May–June
(6 week session)
- Until May 5, 2023: 100% of full course fee
- Between May 6–19, 2023: 50% of full course fee
- Between May 20–26, 2023: 25% of full course fee
- After May 26, 2023: 0% of full course fee
May–July
(12 week session)
- Until May 12, 2023: 100% of full course fee
- Between May 13-26, 2023: 75% of full course fee
- Between May 27- June 9, 2023: 50% of full course fee
- Between June 10–23, 2023: 25% of full course fee
- After June 23, 2023: 0% of full course fee
July–August
(6 week session)
- Until July 10, 2023: 100% of full course fee
- Between July 11–24, 2023: 50% of full course fee
- Between July 25–31, 2023: 25% of full course fee
- After July 31, 2023: 0% of full course fee
Education Students
May–July
(12 week session)
- Until May 23, 2023: 100% of full course fee
- Between May 24–June 2, 2023: 75% of full course fee
- Between June 3–16, 2023: 50% of full course fee
- Between June 17–30, 2023: 25% of full course fee
- After July 1, 2023: 0% of full course fee
Fall
- Until September 19, 2022: 100% of full course fee
- Until October 3, 2022: 50% of full course fee
- Until November 1, 2022: 25% of full course fee
- After November 1, 2022: No refund
Winter
- Until January 20, 2023: 100% of full course fee
- Until February 3, 2023: 50% of full course fee
- Until March 3, 2023: 25% of full course fee
- After March 3, 2023: No refund
Excluding Education
May–June
(6 week session)
- Until May 13, 2022: 100% of full course fee
- Between May 14–27, 2022: 50% of full course fee
- Between May 28–June 3, 2022: 25% of full course fee
- After June 3, 2022: 0% of full course fee
May–July
(12 week session)
- Until May 20, 2022: 100% of full course fee
- Between May 21-June 3, 2022: 75% of full course fee
- Between June 4-17, 2022: 50% of full course fee
- Between June 18–July 1, 2022: 25% of full course fee
- After July 1, 2022: 0% of full course fee
July–August
(6 week session)
- Until July 8, 2022: 100% of full course fee
- Between July 9–22, 2022: 50% of full course fee
- Between July 23–29, 2022: 25% of full course fee
- After July 29, 2022: 0% of full course fee
Education Students
May–July
(12 week session)
- Until May 15, 2022: 100% of full course fee
- Between May 16–June 3, 2022: 75% of full course fee
- Between June 4–17, 2022: 50% of full course fee
- Between June 18-July 1, 2022: 25% of full course fee
- After July 1, 2022: 0% of full course fee
Fall
- Until September 20, 2021: 100% of full course fee
- Until October 4, 2021: 50% of full course fee
- Until November 1, 2021: 25% of full course fee
- After November 1, 2021: No refund
Winter
- Until January 24, 2022: 100% of full course fee
- Until February 4, 2022: 50% of full course fee
- Until March 4, 2022: 25% of full course fee
- After March 4, 2022: No refund
Completion/Withdrawal Schedule for School of Graduate Studies and Postdoctoral Affairs
A student who completes a program mid-term is eligible for a partial refund of ancillary and tuition fees assessed for that term.
- Students are required to return their student card to Records and Services for a refund of ancillary fees
- Health and dental fees are not refundable if the completion date is after the opt-out period
- Students who complete their program during the benefit year remain on the Health and Dental Plan until August 31
A student withdrawing from the university after registration is required to submit his/her student card to Records and Services for a refund of ancillary fees.
- The refund is calculated based on the date the card is received
- Please note that the Society of Graduate and Professional Students (SGPS) health and dental plan fees can only be refunded through the SGPS office during the opt-out period
Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information.
Withdraw/Complete by January 31
100% of term fees
Withdraw/Complete by February 28/29
50% of term fees
Withdraw/Complete by March 31
25% of term fees
Withdraw/Complete by April 1-30
0% of term fees
Withdraw/Complete by September 30
- 100% tuition refund
- 100% mandatory ancillary fees, upon return of student card
- 100% optional fee refund
- 100% Health and Dental refund
Withdraw/Complete by October 31
- 50% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out during the September opt-out period
- 0% Health and Dental refund, unless opted out during the September opt-out period
Withdraw/Complete by November 30
- 25% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out during the September opt-out period
- 0% Health and Dental refund, unless opted out during the September opt-out period
Withdraw/Complete by May 31
100% of term fees
Withdraw/Complete by June 30
50% of term fees
Withdraw/Complete by July 31
25% of term fees
Withdraw/Complete by August 1-31
0% of term fees
Withdraw/Complete by January 31
100% of term fees
Withdraw/Complete by February 28/29
50% of term fees
Withdraw/Complete by March 31
25% of term fees
Withdraw/Complete by April 1-30
0% of term fees
Withdraw/Complete by September 30
- 100% tuition refund
- 100% mandatory ancillary fees, upon return of student card
- 100% optional fee refund
- 100% Health and Dental refund
Withdraw/Complete by October 31
- 50% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30/January 31
- 0% Health and Dental refund, unless opted out prior to September 30/January 31
Withdraw/Complete by November 30
- 25% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30/January 31
- 0% Health and Dental refund, unless opted out prior to September 30/January 31
Withdraw/Complete by May 31
100% of term fees
Withdraw/Complete by June 30
50% of term fees
Withdraw/Complete by July 31
25% of term fees
Withdraw/Complete by August 1-31
0% of term fees
Withdraw/Complete by January 31
100% of term fees
Withdraw/Complete by February 28/29
50% of term fees
Withdraw/Complete by March 31
25% of term fees
Withdraw/Complete by April 1-30
0% of term fees
Withdraw/Complete by October 31
- 100% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30/January 31
- 100% Health and Dental refund
Withdraw/Complete by November 30
- 50% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30/January 31
- 0% Health and Dental refund, unless opted out prior to September 30/January 31
Withdraw/Complete by December 31
- 25% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30/January 31
- 0% Health and Dental refund, unless opted out prior to September 30/January 31
Withdraw/Complete by June 30
100% of term fees
Withdraw/Complete by July 31
50% of term fees
Withdraw/Complete by August 31
25% of term fees
Withdraw/Complete by February 28/29
100% of term fees
Withdraw/Complete by March 31
50% of term fees
Withdraw/Complete by April 30
25% of term fees
Withdraw/Complete by October 31
- 100% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30
- 100% Health and Dental refund, unless opted out prior to September 30
Withdraw/Complete by November 30
- 50% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30
- 0% Health and Dental refund, unless opted out prior to September 30
Withdraw/Complete by December 31
- 25% tuition refund
- 50% mandatory ancillary fees, upon return of student card
- 0% optional fee refund, unless opted out prior to September 30
- 0% Health and Dental refund, unless opted out prior to September 30
These dates do not apply to students in:
- AMGD
- DPHMI
- DPHNP
- GDAH
- GDBI
- GDE
- GDICL
- GDLSM
- GDMSC
- GDE
- GDSPM
- GDWHH
- GSGS
- MAAL
- MBI
- MEERL
- MHPE
- MPH
- MSCAH
- MSCHQ
- PME
- PMED
- PMIR
- PMMSC
- PMPA