Tools for Research Administration at Queen's

Queen's University
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The TRAQ Sustainment Team:

For all general inquiries or immediate support please contact us at traq@queensu.ca or (613) 533-6000 ext 78426
or in person at University Research Services, Fleming Hall/Jemmett Wing, 2nd floor

78 Fifth Field Company Lane, Kingston, Ontario Campus Map

  • TRAQ - ethics, biohazard and awards database 2nd level system support.
  • Database management and research funding reports from Queen's University Research Funding Database
  • Assistance with TRAQ Awards System and online grant applications, IT issues
Tom Herra, M.Sc.

Senior Business Analyst, University Research Services

herra@queensu.ca

613-533-6000, ext. 77433

  • Provides support for the Tools for Research at Queen's (TRAQ)
  • First level support-Help Desk for the TRAQ Project
  • Provides training for the research community for the TRAQ Awards and Certifications (Ethics and Biohazards) modules

Patricia Ambrose, B.A, B.Ed.

Help Desk Analyst/Trainer - University Research Services

ambrosep@queensu.ca

613-533-6000, ext. 78426

  • Provides support in the administration of pre and post research funding activities
  • Provides support for the Tools for Research at Queen's (TRAQ) Project
  • TRAQ Researcher Portal - Ethics, Biohazards, Awards database system support

Traci Allen

Research Administration Assistant, University Research Services

allent@queensu.ca

613-533-6000, ext. 77315

 

The Faculty180 Implementation Team:

For general inquiries or immediate support please contact us at faculty.180@queensu.ca or (613) 533-6000 ext 75714
or in person at Richardson Hall room 251, main floor.
 
  • Provides training for the research community during and immediately post implementation of Faculty180 
  • Produces multi-modal training resources including videos
  • Provides training for business process integration specific to research

Ingrid Gagnon, MA

Training Coordinator - Project Portfolio Office, ITS

ingrid.gagnon@queensu.ca

613-533-6000, ext. 74491

  • Helps test, implement, maintain, and support Faculty180
  • As first level support Help Desk, troubleshoots problems, provides technical assistance and initiates / maintains documentation
  • Responsible for training end users in the use of Faculty180
  • Active advocate for, and liaison with, the user community

Emily Harmsen 

Solutions Specialist, Web Services and Teaching & Learning, ITS

harmsene@queensu.ca

613-533-6000, ext. 75714

  • Research and analysis services to support information systems and business process integration
  • Quality implementation of Faculty180 and process change
  • Ensures system solutions meet stakeholder needs through ongoing quality management assessment of processes and deliverables
  • Faculty 180 database 2nd level system support

Katie Legere, MSc. COMP MSc. MIS B.Ed CBAP

Business Analyst, Project Portfolio Office, ITS

legerek@queensu.ca

613-533-6000, ext. 77811

  • Ensures Queen’s community is ready for the new system and that the impacts are properly managed and communicated
  • Monitors and reports to governance on approved timeline, budget and scope.
  • Engages stakeholders throughout the life of the project to confirm requirements and resolve issues and concerns.
  • Leads the planning and implementation of a phased, University-wide, electronic research administration project.

Jennifer Clark, MPA PMP

Project Manager, Project Portfolio Office, ITS

jennifer.clark@queensu.ca

613-533-3201

Student:  Candy Tse


The TRAQ Sustainment and project implementation teams are committed to advancing accessibility for persons with disabilities at Queen’s University and we welcome your feedback. To let us know how we’re doing, you may wish to complete this Customer Service-Accessibility Feedback form. All accessibility related feedback goes to the Accessibility Coordinator in the Equity Office, who will follow up with you as appropriate. Alternatively, you can submit feedback by e-mail, mail, fax, and phone. Please refer to the online form for all contact details.