At Queen’s University, we are committed to achieving a healthy and sustainable workplace that enhances and supports the well-being of all employees.
Our Employee and Family Assistance Program (EFAP) provider, TELUS Health One (formerly LifeWorks), offers confidential, professional, and personalized wellness services that are available to employees and family members, 24/7. Services range from counselling, assessments, toolkits, videos, podcasts, and more. To review full services and supports, login to the website or download the app. Services are also available by phone.
Online
Visit one.telushealth.com to access the TELUS Health One app. TELUS Health One can be accessed via the web, or through the Apple and Android stores.
Username: queensu
Password: telushealth
For UK employees at the Bader College:
Username: queensuk
Password: telushealth
By Phone
For 24-hour, confidential EFAP support call:
1-877-789-7572
For UK employees at the Bader College (Toll-free):
0800 169 1920
We strive to promote a culture of inclusion, belonging and strong social connections. We know that mental health is an essential element of overall wellbeing and are proud to offer comprehensive mental health supports for our employees.
Provided by Manulife, our benefits cover a range of mental health support, including coverage for psychologists, psychotherapists, social workers and long-term disability insurance.
Queen's Plan Contract Number: 120156
Member Certificate Number: Your Queen’s ID without the leading zeros, where applicable.
The above information may also be found on your benefits card. If you need help navigating the Manulife secure site, or have questions about your benefit coverage, you can call Manulife Customer Care Centre at 1-800-268-6195, Monday to Friday from 8 a.m. until 8 p.m.