The Service Effectiveness Survey is part of Queen's participation in NousCubane's UniForum benchmarking program.
This survey is an opportunity to give feedback separately on three aspects of service delivery:
- people
- systems
- processes
Survey participants were invited based on NousCubane methodology and is standardized across all universities that participate in their shared data collection and benchmarking. These are people in the Queen's community who, based on their role, use a wide range of university services.
Survey timeline
The survey was divided into two parts to reduce the time required for survey participants.
- 2024: Queen's completed both parts of the Service Effectiveness Survey in February and April.
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Yearly: In future, the survey will be conducted once a year, with the next one occurring in November 2025.
Privacy and confidentiality
The survey is administered on servers located in Canada.
Survey responses are de-identified and confidential. As there are some optional free text fields for comments, there is the possibility that participants could inadvertently identify themselves or others through their comments. Any information in comments that could potentially identify an employee at Queen’s, including names and email addresses, is redacted.
The university will only ever receive summary reports from NousCubane using de-identified survey responses. Queen’s will not have access to this data.