The IT Support Centre is available to assist with your IT-related questions, issues, and incidents. We offer walk-in support, telephone support, and an online service portal. Our knowledge base provides self-help documents for the services we provide.
Support Hours and Location Information
| Type of Support | Location and Contact | Hours |
|---|---|---|
|
Walk-In Support Walk-in support is available in Mackintosh-Corry Hall Room B205 (across from the cafeteria) to assist with technical issues for laptops and mobile devices as well as other IT-related inquiries |
Mackintosh-Corry Hall, Room B205 - view on map |
Open Monday - Friday 9 am - 4 pm Appointment recommended; please call (613)533-6666 in advance of your visit |
|
You can submit an online ticket at any time to the IT Support Centre. |
Use the help form to submit web-based requests for support. |
Tickets are answered Monday - Friday between 8:00 am - 9:00 pm |
|
Call Centre/Telephone Support The IT Support Centre maintains a phone support line. Staff will log your issue information and provide assistance with the matter. |
(613) 533-6666 |
Monday - Friday: 8 am - 9 pm |
| Main Switchboard (Operator) | Mackintosh-Corry Hall, Room B205 | Monday - Friday: 8:30 am - 4:30 pm |
| Central Classroom Technology Support | (613) 533-6744 |
Fall and Winter Sessions: Spring/Summer Session: |
| Self Help and Tutorials | Visit our knowledge base. | Anytime |
Business Initiative Intake Process
The role of the BRM team is to understand each stakeholder’s needs and priorities, identify opportunities for IT Services to help our stakeholders achieve their objectives, and play a facilitating role in helping to define and enable the long-term digital strategies for IT Services and the University.
The IT Services Business Relationship Management (BRM) team strives to provide IT Services' stakeholders with a responsive, transparent and effective means to move a business need from an idea to a prioritized and chartered initiative. To see a list of the current initiatives, visit the BRM Initiative Intake Hub, available to Queen's faculty and staff. Note you will need to log in with your Queen's NetID and password to view the site.