Thank you for your cooperation with the University's efforts in improving customer service for persons with disabilities. The Accessible Customer Service online training course consists of three (3) modules.
Accessible Customer Service training modules:
- Understanding the Accessibility for Ontarians with Disabilities Act and the Accessibility Standards for Customer Service
- Communicating with Customers with Disabilities
- Serving Customers with Disabilities
Note: Ensure you have 60–minutes of uninterrupted time to complete this module. The module will eventually time–out due to inactivity. Refreshing the page after time–out will cause progress in the module to be lost and you will need to complete the module again.
Thank you!
Human Rights and Equity Office