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 SOLUS for Alumni

 

While your studies at Queen's University may have passed, your need for access to services will remain.

The SOLUS Student Centre, which delivers online services to students, also provides important information and documentation for alumni as well.

Whether you require an Official Transcript of your studies at Queen's, an update of your contact information, or Income Tax Certificates, the following links on this page will prove useful.

Be sure to check the side navigation bar as well!

What is SOLUS?

On March 9th, 2011, Queen's University changed the way that we deliver online services to students and alumni.

As part of the broader implementation of the new Oracle PeopleSoft Information system, the student / alumni service known as 'QCARD' was replaced with the SOLUS Student Centre.

SOLUS is a Gaelic word that means "knowledge and light". It also stands for "Student On Line University System."

Because many alumni will not be familiar with the new system, we have prepared an easy to use tutorial that will explain how to access SOLUS and how to order services from it.

Your NetID

In order to login to the SOLUS Student Center, you will be asked to provide your NetID and password.

Some people, including alumni, may not remember their NetID, while others may never have been issued one while they were students.

The NetID is an issued combination of letters and numbers which is unique to each student. Think of it as your individual passkey to unlocking online services from Queen's.

If you don't have a NetID, you can activate one by going to http://netid.queensu.ca/activate

This utility will require two things - one of which is your Student ID Number. If you do not remember your Student ID Number, you can contact the Office of the University Registrar at 613.533.2040, and our staff will be able to assist you.

If you have your NetID, and don't remember your password, you can do either of the following:

  • If you created your Challenge Questions and supplied an Alternate Email address, you can use the  Self Service Password Reset Tool
  • If you did not create your Challenge Questions and did not supply an Alternate Email address, you will have to contact the IT Support Centre at 613.533.6666 or complete the Online Help Form

 

Your Web Browser

SOLUS is a web-based application, which means you access it through an Internet browser. Not all web browsers are supported by SOLUS, and use of a non-supported browser could result in the loss of data or denial of specific services.

To get the most of SOLUS, we recommend use of the following web browsers:

  • Microsoft Internet Explorer (IE) for PC
  • Mozilla Firefox (Mac and PC)
  • Apple Safari (Mac)

Use of other non-supported web-browsing programs (such as Google Chrome) may lead to a loss of user application data (e.g.:Applications to Graduate).

 

Allowing Pop-Up Windows

If you are planning on printing forms from the SOLUS Student Center, please ensure that your web browser (Internet Explorer, Mozilla Firefox, Safari) is set to allow pop-up windows.

SOLUS generates form requests by producing them in an Adobe pdf format in a new browser window. If your browser is set to block pop-ups, then your forms will not appear on your computer.

In order to help users be able to allow pop-ups, instructions have been produced that list the steps involved for various compatible browsers for both the Mac and PC computing environments:

Your certificate should generate in PDF form in a new window, which you can save or print for your taxation records.

If your certificate does not generate, please review steps 1 and 2 to ensure that your browser is allowing the new window to be created.

Allowing Browser Popups for SOLUS

Whether you are a PC or Mac user, you will need to be able to allow pop-ups on your preferred browser in order to access various services through the SOLUS Student Centre.

This document is designed to provide instructions on how to allow pop-ups for a variety of popular internet browsers.

Further information relating to other browser / operating system combinations will be added as they become available.

Google Chrome for Desktop / Laptop
  1. On your computer, open Chrome.
  2. At the top right, click More icon More.
  3. Click Settings.
  4. At the bottom, click Show advanced settings.
  5. Under "Privacy," click Content settings.
  6. Under "Pop-ups," select an option:
    • Allow all sites to show pop-ups; or
    • Click on the ‘Manage Exceptions’ button in order to specify a website where pop-ups will be allowed
  7. Click 'Done'
Internet Explorer 10 for PC

If you get the message bar at the bottom of the page that reads “Internet Explorer blocked a pop-up from ps.queensu.ca”:
1. Click on the second button on the bar that reads ‘Options for this site’
2. A second menu will appear. Click ‘Always allow’
3. The screen will refresh back to the same webpage.
4. Repeat the same request command, which will now be allowed to proceed.

Internet Explorer 8 for PC
If you get the message bar “Pop-up blocked. To see this pop-up or additional options click here”:
1. Click on this yellow message bar
2. Click ‘Always allow pop-ups from this site’
3. It will ask you, “Would you like to allow pop-ups from *.ps.queensu.ca?”
a. Click ‘Yes’
4. The screen will refresh to your SOLUS main page.
5. Your information will open in a new tab or window.
Mozilla Firefox for PC
If you get the message bar “Firefox prevented this site from opening a pop-up window”:
1. Click ‘Options’ on the message bar
2. Click ‘Allow Pop-ups for csprd.ps.queensu.ca’
3. Click the ‘Retrieve’ button in SOLUS
4. Your information will open in a new tab or window.
Apple Safari for PC

If you click on an action command (i.e: Retrieve, Save, etc.) in Safari and nothing happens:
1. Click on the Safari Settings Icon (top right hand corner, looks like a wheel)
2. Click ‘Block Pop-up Windows’ (It should not have a check mark beside it)
3. Click the ‘Retrieve’ button in SOLUS
4. Your information will open in a new tab or window.
Please note that Safari is not as customizable as the other browsers. It will either allow all or block all pop-ups.

Mozilla Firefox for Mac
If you get the message bar: Firefox prevented this site from opening a pop-up window:
1. Click Preferences on the message bar
2. Click Allow Pop-ups for csprd.ps.queensu.ca
3. Click the command button in SOLUS
4. Firefox will either:
a. Open a new window with your information
b. Open a window which asks what to do with the file. If this occurs:
i. Chose Open With (Preview) and then click OK to view your information
Apple Safari for Mac
If you click on an action command (i.e: Retrieve, Save, etc.) in Safari and nothing happens:
1. Click on the Safari menu (at the top)
2. Click on Block Pop-Up Windows (It should not have a check mark beside it)
3. Click the Retrieve button in SOLUS
4. Your information will open in a new tab or window.
Safari is not as customizable as the other browsers. It will either allow all or block all pop-ups.
Logging in to the SOLUS Student Centre

  • 1. Navigate to https://www.my.queensu.ca and log in using your NetID and password.

    1. Navigate to https://www.my.queensu.ca and log in using your NetID and password.

  • 2. In the upper right hand corner, click on the banner labeled 'SOLUS' to access the Student Online University System.

    2. In the upper right hand corner, click on the banner labeled 'SOLUS' to access the Student Online University System.

Logging into SOLUS

Ordering Transcripts

  • 1. On the main page of SOLUS, click on the 'other academic...' dropdown box and select 'Transcript: Request Official'. Click the go button.

    1. On the main page of SOLUS, click on the 'other academic...' dropdown box and select 'Transcript: Request Official'. Click the go button.

  • 2. A) Select if you want the transcript printed immediately, or wait to reflect term grades or reflect degree conferral.      B) Choose if you want Canada Post mail, FedEx courier, or to pick up from the University Registrar's Office.      C) If you are sending direct to an external agency, include their name, and phone number, as well as a reference number if available. If sending to yourself please fill in your own phone number.      D) Enter an address for the transcript to be sent to.

    2. A) Select if you want the transcript printed immediately, or wait to reflect term grades or reflect degree conferral.

        B) Choose if you want Canada Post mail, FedEx courier, or to pick up from the University Registrar's Office.

        C) If you are sending direct to an external agency, include their name, and phone number, as well as a reference number if available. If sending to yourself please fill in your own phone number.

        D) Enter an address for the transcript to be sent to.

  • 3. Confirm all address information is correct, then when you are ready to proceed, click 'Process Request' to be taken to the payment processing page.

    3. Confirm all address information is correct, then when you are ready to proceed, click 'Process Request' to be taken to the payment processing page.

  • 4. Fill in your payment details then click "Pay with your Credit Card" to finalize the transaction.

    4. Fill in your payment details then click "Pay with your Credit Card" to finalize the transaction.

Ordering Official Transcripts

T2202A Income Tax Certificates

  • 1. Scroll down to the 'Finance' section, then from the 'other financial...' dropdown box select 'T2202A Tax Forms'. Then click go.

    1. Scroll down to the 'Finance' section, then from the 'other financial...' dropdown box select 'T2202A Tax Forms'. Then click go.

  • 2. Select your requested year and click 'Retrieve', SOLUS will then prepare your T2202A and it will appear in a pop-up.

    2. Select your requested year and click 'Retrieve', SOLUS will then prepare your T2202A and it will appear in a pop-up.

T2202A Income Tax Certificates

Changing your Address

  • 1. Scroll down to the 'Personal Information' section, select 'Addresses' from the dropdown box then click go.

    1. Scroll down to the 'Personal Information' section, select 'Addresses' from the dropdown box then click go.

  • 2. Here you can click 'Edit' to update your current address or 'Change a Future Address' to set your address to change sometime in the future.

    2. Here you can click 'Edit' to update your current address or 'Change a Future Address' to set your address to change sometime in the future.

Changing your Address

Other Services

While much of what we offer is available through the SOLUS Student Center, there are some services that may require the submission of an application form, including: 

  • Name changes
  • Replacement of diplomas
  • Permission for previous graduates to attend Convocation

For assistance in these and other matters, please visit our Forms page here.