University Registrar


University Registrar

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 Fall/Winter 2020-2021 Services to Students

Welcome students!

While the start of the 2020-21 academic year may be different, our office and staff remain committed to supporting you on your academic journey – whether you are on-campus or beyond!

While we are not yet able to welcome you in-person to Gordon Hall, staff are available during regular business hours (Monday to Friday, from 8:30 am to 4:30 pm EST) either by telephone (613-533-2040) or by email.

Remember that we are here to help!



Accessing onQ

onQ is your means to accessing your courses online. To access onQ, login with your NetID and password at:

The link to onQ is located in the "Teaching and Learning Applications" section


Fall 2020 Process Changes and Deadline Adjustments

In response to operational changes at the university due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:

  • Extending the undergraduate / distance Fall 2020 tuition payment date to September 30 from Sept 1, as course registration is happening in August instead of July. This also consolidates due dates for fall term payments - On September 30, all tuition and fees will be due, including fall residence fees.
  • Extending fall course drop dates, without financial penalty, to week 8 in the fall term, recognizing the need to provide students more time and flexibility to settle into the term and adjust to the impacts of remote course delivery on their academics:
  • Maintaining all entrance bursaries and in-program awards that take into account living expenses, even if they were awarded with an assumption that students would not be living at home.
  • Distributing all financial awards per term, instead of annually. This aligns with tuition deadlines and OSAP allocations, and will help maximize clarity regarding student accounts on a per-term basis
  • Currently withholding monthly interest fees on unpaid balances
  • Currently waiving the $150 late fee on overdue accounts
  • Temporarily revising withdrawal and readmission processes to assist graduate students who could not work on degree requirements for Summer 2020 term, and instituting more flexible deadlines for disbursement of all internal funding related to graduate student research. More information can be found at: 
Need a Document or a completed form?
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g.  degree certificate) from us, please go to our Document Request page for easy instructions.

The Exams Office is responsible for scheduling and administering requested midyear and centrally scheduled final exams in December and April for undergraduate courses -including accommodations, conflicts, regulations and remote proctoring for online exams.


Graduation / Convocation

The Convocation / Graduation team coordinates the graduation application process in SOLUS, the printing and shipment of degrees, diplomas and certificates, as well as planning for in-person Convocation ceremonies (when permitted).



Official Transcripts

The Transcript team oversees the ordering process for Official Transcripts, as well as fulfillment of requests.



Navigating SOLUS

The OUR has prepared a series of tutorials to help guide students through the various functions and tasks within the SOLUS Student Centre.
The “SOLUS Central” section of our website is a handy resource in helping you navigate your student centre to make the most of your academic year!

Registration and Fees

The Registration and Fees team assist students and staff on a variety of issues and topics, including registration and class enrolment, fee payments, and name changes.



Tuition and Fees:

Student Awards

The Student Awards Office administers a comprehensive range of financial aid programs. Information from Government Student Assistance to Queen's scholarships, bursaries, and work programs can be found in the Financial Aid tab of their website.



Queen's General Bursary

The Queen's General Bursary is a non-repayable grant available to students in all years of study who have a demonstrated financial need. The Queen's General Bursary is meant to supplement, not replace student and family resources. Students are expected to explore all sources of available funding.

The 2020-21 General Bursary application can be accessed through the SOLUS Student Centre and is now available. The deadline to apply is October 31. 

For more information, please visit the General Bursary information page at:


Student ID Cards

The Registrar's Office is responsible for the issuance of Student Photo ID Cards, as well as processing replacements where requested.



General Inquiries?
If you are not sure what team / office would be able to assist you, or if you have a general question about our Office and what we do, you can reach us via email at:

Inclusive Queen's

Queen’s students, faculty, and staff come from every imaginable background. Learn about the resources, programs, and new initiatives that are helping us to build a campus that embraces diversity and empowers all members of our community to thrive at Queen’s.

Indigenous Student Self-Identification at Queen's

Students with Indigenous ancestry can fill out the self-identification information at any point during their time as a student at Queen’s via the SOLUS Student Centre

For more information, contact the Four Directions Indigenous Student Centre