Fall/Winter 2020-2021 Services to Students
Welcome students!
While the start of the 2020-21 academic year may be different, our office and staff remain committed to supporting you on your academic journey – whether you are on-campus or beyond!
While we are not yet able to welcome you in-person to Gordon Hall, staff are available during regular business hours (Monday to Friday, from 8:30 am to 4:30 pm EST) either by telephone (613-533-2040) or by email.
Remember that we are here to help!
Coronavirus (COVID-19) outbreak
This means that all services of the Office of the University Registrar will be provided remotely until further notice. These measures will limit our ability to provide specific services where staff are required to be physically on campus to fulfill requests, including production of:
As staff within the Office of the University Registrar are working remotely, we would ask that your inquiries be directed via email as follows:
* for emails to solus@queensu.ca, please indicate in the subject line the topic of your inquiry (such as FEES, or REGISTRATION). Please continue to monitor the university’s COVID-19 webpage for the most up to date information. We would also recommend following the instructions of your local public health authority. |
Accessing onQonQ is your means to accessing your courses online. To access onQ, login with your NetID and password at: my.queensu.ca The link to onQ is located in the "Teaching and Learning Applications" section |
Winter 2021 Process Changes and Deadline Adjustments
In response to operational changes at the University due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:
- Currently withholding monthly interest fees on unpaid balances
- Currently waiving the $150 late fee on overdue accounts
- Instituting more flexible deadlines for disbursement of all internal funding related to graduate student research. More information can be found at: https://www.queensu.ca/sgs/2020-21updates
- In recognition of the ongoing impacts of the pandemic and remote learning, the winter term course drop date without financial penalty for undergraduate students is being extended to March 5.
- This provides undergraduate students more time and flexibility to settle into the term and make any adjustments to their winter term course load, as needed.
- Prior to this extension, undergraduate students dropping a winter course would have avoided a financial penalty up until 22 January and would have received a partial financial credit for courses dropped between 23 January and 5 March.
- Undergraduate students are encouraged to speak with an academic advisor in their faculty/school office before making the decision to drop a winter term 2021 course through SOLUS.
- Undergraduate students who are receiving government student financial assistance (e.g. OSAP or equivalent in other provincial/territorial jurisdictions) are encouraged to consult with a Student Awards advisor before dropping a course, as any change in academic registration and/or assessed tuition may impact this funding
- Undergraduate students who dropped a winter term 2021 course after the previous deadline of January 22 will have their account credited.
Please note that Winter Term tuition and fees must be received no later than January 31st.
Need a Document or a completed form?
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g. degree certificate) from us, please go to our Document Request page for easy instructions.
Examinations
The Exams Office is responsible for scheduling and administering requested midyear and centrally scheduled final exams in December and April for undergraduate courses -including accommodations, conflicts, regulations and remote proctoring for online exams.
Email: exams@queensu.ca
Web: http://queensu.ca/registrar/exams
Graduation / Convocation
The Convocation / Graduation team coordinates the graduation application process in SOLUS, the printing and shipment of degrees, diplomas and certificates, as well as planning for in-person Convocation ceremonies (when permitted).
Email: graduand@queensu.ca
Official Transcripts
The Transcript team oversees the ordering process for Official Transcripts, as well as fulfillment of requests.
Email: transcpt@queensu.ca
Navigating SOLUS
The OUR has prepared a series of tutorials to help guide students through the various functions and tasks within the SOLUS Student Centre.
The “SOLUS Central” section of our website is a handy resource in helping you navigate your student centre to make the most of your academic year!
Registration and Fees
The Registration and Fees team assist students and staff on a variety of issues and topics, including registration and class enrolment, fee payments, and name changes.
Email: solus@queensu.ca
Registration: http://queensu.ca/registrar/registration
Tuition and Fees: http://www.queensu.ca/registrar/financials/tuition-fees
Student Awards
The Student Awards Office administers a comprehensive range of financial aid programs. Information from Government Student Assistance to Queen's scholarships, bursaries, and work programs can be found in the Financial Aid tab of their website.
Email: awards@queensu.ca
Web: https://www.queensu.ca/studentawards/
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Queen's General Bursary The Queen's General Bursary is a non-repayable grant available to students in all years of study who have a demonstrated financial need. The Queen's General Bursary is meant to supplement, not replace student and family resources. Students are expected to explore all sources of available funding. The 2020-21 General Bursary application can be accessed through the SOLUS Student Centre and is now available. The deadline to apply is October 31. For more information, please visit the General Bursary information page at: https://www.queensu.ca/studentawards/financial-aid/queens-financial-aid/general-bursary |
Student ID Cards
The Registrar's Office is responsible for the issuance of Student Photo ID Cards, as well as processing replacements where requested.
Email: student.card@queensu.ca
General Inquiries?
If you are not sure what team / office would be able to assist you, or if you have a general question about our Office and what we do, you can reach us via email at: solus@queensu.ca
Registration Guide
Inclusive Queen's
Queen’s students, faculty, and staff come from every imaginable background. Learn about the resources, programs, and new initiatives that are helping us to build a campus that embraces diversity and empowers all members of our community to thrive at Queen’s.
Indigenous Student Self-Identification at Queen's
Students with Indigenous ancestry can fill out the self-identification information at any point during their time as a student at Queen’s via the SOLUS Student Centre
For more information, contact the Four Directions Indigenous Student Centre