Appointments

We offer appointments to students who are currently enrolled at Queen’s University. Students are expected to stay rostered and connected with healthcare providers from home while attending school. 

Appointments are available with physicians, nurse practitioners, nurses, occupational therapists, mental health therapists, triage and wellness coaches. Some are pre-booked and others are same-day but we do not keep a waitlist. If students are having a hard time booking an appointment, please come into our clinic in Mitchell Hall.

Medical/mental health notes (i.e., supporting documentation) are written on a case-by-case basis and at the discretion of the healthcare provider. These are written for current illnesses/injuries impacting academics and cannot be provided to verify a past illness. Find additional information about what to do if you’re unwell and it’s impacting your academics.

Following graduation, if students do not have a primary healthcare provider and have been seeing a healthcare provider at Student Wellness Services, care will be wrapped up while the student actively looks for one in the community. Once students have a new healthcare provider, records can be transferred upon request.

How to book medical and/or mental health appointments 

Students can book appointments in any of the following ways: 

How to book wellness coaching appointments 

Students can use MS Bookings to schedule a 1-on-1 professional or peer wellness coaching appointment. These 30-minute appointments can support students who want to make a chance around sleep, physical activity, nutrition, substance use and mindfulness.

  1. Find “TELUS Health Connect” 
  2. Create your account 
    • Use Queen’s student email to sign up 
    • If current healthcare provider uses TELUS Health Connect, students can login with that email and password. 
    • Confirm account via email 
    • Search for and add “Queen’s University Student Wellness Services” as clinic
       
  3. Complete the initial form
    Use the information listed on health card, including: 
    • First & last name 
    • Date of birth (MM/DD/YYYY) 
    • Sex (as shown on your health card) 
    • Identification: health card number 

What to bring to appointments 

  • Valid original Provincial/Territorial health card (no photocopies) or University Health Insurance Plan (UHIP) card 
  • Queen’s student card 
  • List of medications (to your first medical appointment) 
  • Any relevant medical history you may have 

Preparing for your appointment 

  • Arrive 10 minutes early to check in 
  • Build in buffer time between visit and other commitments as appointments may run late 
  • Please avoid wearing perfume or body spay; we are a scent-free space 

How to cancel your appointment 

  • Students must cancel at least 24 hours in advance, or will be charged a fee 
    • Call 613-533-2506 to leave a message on the cancellation line (24/7) or speak to reception during business hours.  
       
  • Cancel and/or reschedule your appointment in the TELUS Health Connect app: 
    • Rescheduling is available up to 48 hours prior to booked appointments 
    • Cancelling is available up to 24 hours prior to booked appointments.

Fees must be paid at the Student Wellness Centre (Mitchell Hall room 109) within 30 days. If payments are not received, charges will be directly applied to students Queen's SOLUS account. Owing money for missed appointments does not prohibit students from accessing services.

For questions regarding billing, invoicing or charges on your account, email wellness.services@queensu.ca

Physician or Psychiatry Appointments 

  • 10-minute appointment – $35 
  • 20-minute appointment – $70 
  • 30-minute appointment – $105 
  • 40-minute appointment – $140 
  • 120-minute appointment – $210 

Nursing or Allied Health Professional Appointments 

Includes Occupational Therapists, Mental Health Therapists and/or Triage 

  • $35 per appointment 

Same-Day Physician Appointments 

  • $35 per appointment