To enhance cybersecurity protection at Queen’s University and to help keep users identity and personal information safe, IT Services is introducing multi-factor authentication (MFA) on all student accounts. This means all students will be required to provide their NetID and password as well as a second method to verify their identity when logging in.

All students who enrol in MFA by Nov. 15 – including students who enrolled last year – will be automatically entered into a draw to win a set of AirPod Pros.

Additionally, the first 1,000 students to enrol in MFA between Oct. 29 and Nov. 15 will receive $10 added to their student card.

For more information about the draw and student card funds, please visit our Student Enrolment FAQ page.

What do I need to do?

• STEP 1 - On your mobile device, install the Microsoft Authenticator App from the Apple App Store or Google Play Store. The Microsoft Authenticator App is the recommended method for MFA.
  • Visit the MFA page for additional MFA tutorials.
• STEP 2 - Visit the MFA Registration Site and follow the on-screen instructions.

What happens if I don’t enrol?

Starting Nov. 2, if you have not enrolled in MFA, you will be prompted to do so at each log in to most Queen’s applications. These prompts will continue for up to 14 days. If you still have not enrolled in MFA by Nov. 16, you will lose access to SOLUS until you complete the enrolment process.

Also starting on Nov. 2, you will see a new login page to SOLUS. This page will look the same as the current login page for Office 365 and onQ.

Support

For further assistance, or if you do not have a device to use as your second factor, contact the IT Support Centre by visiting the online Service Portal and clicking on Get IT Help (log in with your NetID and password to fill out the form). You can also call 613-533-6666 (see the IT Services website for hours). Read the FAQs for more information on MFA.