Physical Plant Services (PPS) wants to hear from staff, faculty and students about the services it provides to the university community.

“The first client satisfaction survey, which we conducted this time last year, was a great success. We received a lot of constructive feedback from almost a thousand people, and we’d like to hear from even many more staff, faculty and students this year,” says John Witjes, Associate Vice-Principal (Facilities). “We welcome all feedback and ideas in order to help us make positive changes to the campus and PPS priorities.”

The survey asks for feedback on the following areas:

• General conditions of campus
• Fixit
• Small repairs and maintenance
• Small projects
• Major projects
• Security
• Billing and invoicing
• Quality of services
• Level of focus (where PPS can and could focus its resources)

Based on last year’s survey results, PPS has worked to address concerns in areas such as recycling, cleaning and lighting on campus. To improve customer service, PPS has partnered with Residences to update the software it uses to manage customer work requests. The new system, slated to launch in August 2016, will allow clients to enter work requests for small repairs and maintenance and track their progress online. PPS is also focused on improving communications with the campus community through its redesigned website, Twitter account, newsfeed and quarterly newsletter.

The online survey will remain open until April 15. If you have any questions about this survey, please send an email to tracy.elliott@queensu.ca.