Physical Plant Services (PPS) are inviting feedback from all members of the Queen’s community through a new client satisfaction survey. The survey, which is open until March 20, will help PPS better serve their client base and the campus community.

Along with the survey, PPS has launched a number of new online platforms to disseminate information and interact with campus stakeholders. Their new website is easier to navigate than its previous version, includes fillable online work request forms and has more in-depth information about PPS projects and operations. The website also incorporates new accessibility features, design best practices and is optimized for screen-readers and mobile devices.

PPS has also started a Twitter account to provide up-to-the-minute information about what’s happening on Queen’s campus.

“The launch of our new website and Twitter presence is a great opportunity for us to use technology to increase awareness of Physical Plant Services within the campus community and to improve communication with our clients,” says John Witjes, Associate Vice-Principal (Facilities).  “The Client Satisfaction Survey will help us better understand the needs of our customers and allow us to implement a more professional client service delivery model going forward.”