As a result of a recent acquisition, Queen's University’s Employee and Family Assistance Program (EFAP) provider, LifeWorks, will officially transition to be known as TELUS Health One. Employees will start to see this change immediately when using EFAP services.

TELUS Health One will continue to offer 24/7 comprehensive and confidential support to employees and their families. Services remain unchanged, encompassing a wide range of mental health, emotional support, financial advice, and wellness resources. Login credentials will be updated later in August to align with the new name and brand, included below for reference and available on the HR Website and HR Intranet.

Username: queensu
Password: telushealth

Employees can visit the HR Intranet to learn more about the services and resources available through our EFAP provider, TELUS Health One.

Coverage for mental health services available through Manulife

At Queen’s, our benefits cover a wide range of mental health supports. In addition to our EFAP provider, eligible expenses for services such as psychologists, psychotherapists, and social workers may be covered through your Manulife benefits. Employees can learn more about benefit coverage by logging into the Manulife Plan Member Site. 

New resources to support employee wellbeing

In addition to the resources available through TELUS Health One and Manulife, employees are encouraged to visit the HR Intranet to explore newly developed mental health resources and supports including the Gold Folder – a printable guide for assisting employees in distress.