Effective communication is key to developing strong working relationships in any organization, says Shannon Hill, Learning and Development Specialist.

Knowing what tool to use and when to use it makes a big difference. Take email as an example. Although universally used, many people do not know how to use it effectively. “Sometimes, it is better to pick up the phone or walk down the hall and have a conversation,” Ms. Hill says.

Those wishing to learn more are encouraged to register for the Certificate in Workplace Communications. Through nine different workshops, participants will learn how to hone their written, verbal, non- verbal and interpersonal communications skills. Topics include Emails @ Work, Communication: Styles & Stumbling Blocks, Assertive Interpersonal Communication, Business Writing Basics, Constructive Conflict Resolution, Effective Presentation Skills (a two-part workshop), Gaining Competence in an Intercultural Workplace, Learning to Listen and Report Writing Fundamentals.

“The Certificate in Workplace Communication acts as a nice grounding for the other certificate programs we offer,” Ms. Hill says. “Participants can start and finish at any time, and take the workshops in whatever order and interval they like. We keep it flexible so people can work around the operational demands of their department or unit.”

Those interested registering for single sessions “a la carte” are also welcome. For more information and to register, visit the Human Resources learning catalogue.