You can be more effective in conflict situations by understanding the role of conflict in interpersonal relations and by learning strategies to handle challenging behaviours and situations. This interactive workshop will help participants understand some basic elements of conflict - how to define it and different types of conflict, some myths around it and even some of the benefits of it; they will examine their own personal conflict styles, look at ways of managing conflict assertively, and reaching some resolution in challenging situations.

Learning Outcomes:

• Describe the components of communication as they apply to conflict resolution
• Develop an awareness of your own conflict management style
• Recognize the role that perception and re-framing play in managing conflict
• Practice strategies and techniques to deal with conflict
• Prepare an action plan to incorporate new learnings

Competencies:

The workshop will help increase the following competencies included in Queen's Competency Dictionary:

• Communication
• Builds relationships
• Decision making and judgement

Assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly. Learn techniques to communicate concisely (say more with fewer words), identify the actual issue and focus the dialogue. Participants will also learn to understand their audience and tailor communication appropriately. By consistently utilizing these approaches, individuals can learn to be more effective and persuasive communicators in the workplace.

Learning Outcomes:

• Recognize how the way we communicate influences others
• Describe what it means to be an empathetic communicator
• Identify ways to be assertive communicators
• Demonstrate how to present ideas using a persuasive approach
• Utilize a framework to guide difficult conversations

Competencies:

The workshop will help increase the following competencies included in Queen's Competency Dictionary:

• Builds relationships
• Collaboration and teamwork
• Communication

This workshop is broken up into two parts.

Part one consists of three asynchronous modules created by the Human Rights and Equity Office (HREO), focusing on accessibility in the workplace and what you can do to ensure an inclusive working environment for you and your colleagues.

• Accessible Event and Meeting Planning
• Creating Accessible Documents
• Ableism

To receive credit for this workshop you must email proof of completion to hrodl@queensu.ca by October 10th at 4:00pm.

Part two consists of a 1-hour online session where participants will explore workplace accommodation at Queen's University. Participants will gain foundational knowledge related to who is included in the accommodation process, what information is required and the function/role of the Return to Work and Accommodations Department at Queen's. Throughout this workshop we will draw upon real-life scenarios so that the participants understand the pivotal role they can play in recognizing and implementing the concept of accessibility and accommodation in their workplace.

Learning Outcomes:

• Understand your role in creating an inclusive workplace for yourself and others
• Provide an understanding of the duty to accommodate within a diverse and unionized environment
• Provide the most recent developments in the law pertaining to the duty to accommodate
• Explore what the accommodation process entails (i.e. who's involved, what information is required and how to implement a workplace accommodation process)