This course is apart of the Administrative Professionals at Queen's Master Certificate (APAQM).  The certificate bridges the APAQ certificate, and provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills in the areas of strategic thinking, leadership styles, and business communication. It is also appropriate for experienced staff who do not require a foundational level certificate.

There are 10 workshops in this program. Participants are required to take the 8 core workshops and 2 of the 5 electives.

Core Workshops

• Build More Effective Relationships - One Relationship at a Time
• Writing in the Workplace (formerly Business Writing Essentials)
• Delivering Business Presentations with Style & Confidence (3 Part Workshop)
• Effective Communication: Influencing Colleagues & Supervisors
• Emotional Intelligence
• Finance 201: Why What You Do Matters
• Global Opportunities
• Strategic Thinking

Electives

• Best Practices in Managing your Human Resources
• Delivering & Receiving Constructive Feedback
• Event Planning - Essential Strategies
• Helping People Work More Effectively in Teams
• Social Media

Please note that you must register in the Certificate program in order to receive a certificate upon completion; you must also register in each individual workshop.

The course specifically assess your assertiveness style and utilize this information to develop skills needed to express yourself directly and honestly.