Please register on the Human Resources Learning Catalogue page, link provided below

This course is apart of the Administrative Professionals at Queen's Certificate (APAQ) offered by Human Resources. This is a certificate that helps staff develop the skills and knowledge to be the most effective administrative professional possible. 

There are 10 workshops required to complete this program - all 8 core workshops, plus 2 of the 6 electives.

Core Workshops

• Advanced Customer Service: Dealing with Difficult Situations
• Internal Controls (formerly 'Best Practices')
• Communication: Styles & Stumbling Blocks
• Diversity at Queen's
• E-Mails @ Work
• It's About Time
• Managing Change
• Principles of Project Management

Electives

• Bridging the Generation Gap at Work
• Finance 101: Your Introduction to Financial Services
• Organize Your Office So It Works for You
• Purchasing in the Public Sector
• Take a Minute! The Minute Taker's Workshop
• The File Cabinet in Your Computer

Please note that you must register in the Certificate program in order to receive a certificate upon completion; you must also register in each individual workshop.

This course in particular is the place to start for a basic understanding/demystification of Financial Services at Queen's.