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EMPR 220 Conflict Management Units: 3.00
This course provides an overview of conflict, with a focus on developing the analytical, interpersonal, and communication skills necessary to manage conflict in the workplace. Specifically, it examines the reasons that conflict arises, and how to productively manage conflict across levels (between people, within groups, and between groups).
NOTE Only offered online. Consult Arts and Science Online.
NOTE Only offered online. Consult Arts and Science Online.
Learning Hours: 120 (48 Online Activity, 72 Private Study)
Requirements: Prerequisite Level 2 or above.
Offering Faculty: Faculty of Arts and Science
Course Learning Outcomes:
- Compare and contrast the different types and models of conflict and the implications of these differences for strategies to manage conflict.
- Apply models of conflict to analyze underlying causes and generate an approach to solving conflict.
- Collaborate and communicate with peers to produce a joint outcome.
- Explain specific negotiation styles and strategies, including the context and purpose in which they are used.
- Identify and explain how the various types of conflict management or dispute resolution mechanisms are used in organizations.
- Provide constructive feedback to others on areas of strength and opportunities for improvement in skills and strategies related to managing conflict.