DEDICATED HELPDESK We have a dedicated Helpdesk to support the research community at Queen’s. Users can reach us by calling (613) 533-6000 ext. 78426, emailing TRAQ@queensu.ca, using our webform to submit an issue through our Online Support Centre, or in person at University Research Services located on the 2nd floor of Fleming Hall, Jemmett Wing.
Training Support Many training resources will be available to the research community including manuals, videos, webinars, and in-person sessions. We invite you to subscribe to our monthly training & support newsletter, download role based training manuals from our website, watch our instructional videos on YouTube (QueensTRAQ), or follow us on Twitter (@QueensuTRAQ) for the latest updates and training courses available.