DEDICATED HELPDESKWe have a dedicated Helpdesk to support the research community at Queen’s. Users can reach us by calling (613) 533-6000 ext. 78426, emailing TRAQ@queensu.ca, using our webform to submit an issue through our Online Support Centre, or in person at University Research Services located on the 3rd floor of Fleming Hall, Jemmett Wing.
If you have Biohazard specific questions, please contact Shelagh Mirski, Biohazards Officer at (613) 533-6000 ext 77077.
Training Support Many training resources will be available to the research community including manuals, videos, webinars, and in-person sessions. We invite you to subscribe to our monthly training & support newsletter, download role based training manuals from our website, watch our instructional videos on YouTube (QueensTRAQ), or follow us on Twitter (@QueensuTRAQ) for the latest updates and training courses available.
In December, TRAQ Training Coordinator, Ingrid Gagnon, and the Queen's Biosafety Officer, Shelagh Mirski, will be holding two joint training sessions for researchers with active Biohazard Permits. Each session has been booked for an hour, with 30 minutes allotted to training and the final 30 minutes allotted to questions. Both sessions will be held in Botterell Hall, room B147.
These sessions will focus on the needs of current Biohazard Permit holders who need to submit a renewal or an amendment form.
Please click on one of the hyperlinks below to register for one of the sessions: