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Queen's University


Definition and Causes: 

Any time there is a change in a student's OSAP account it can result in a reassessment of their funding. For example:

  • reducing your course load
  • opting out of student activity fees
  • receiving more award funding
  • earning more at a part-time job than you originally reported on your application 

Any of these situations could result in a reduction in your OSAP entitlement.  If after these changes are made a student is no longer entitled to all the OSAP funding they received they will be have an OSAP overpayment. In other words, an overpayment occurs when a student has received more OSAP than they were entitled to receive.

It is a student's responsibility to contact the Student Awards Office when they have made changes in their course load, income or student status that may impact on their OSAP entitlement. Please review the Making Changes to Your OSAP Account section for further instructions.


The Ministry of Training, Colleges and Universities will notify a student each time that their OSAP account is reassessed. It is then the student's responsibility to log onto their OSAP account to review their entitlement. In some cases an overpayment will impact a student's eligibility for further financial assistance through OSAP. In these situations the Ministry will send additional information to the student.

Repaying an Overpayment: 


To repay an overpayment you must contact the National Student Loan Service Centre (NSLSC) at 1-888-815-4514. 

An overpayment can be repaid as a lump sum or in installments.


Once the overpayment has been repaid in full you must request that a receipt of the payment is faxed by the NSLSC to the Queen's Student Awards Office (613-533-6409) in order to update your OSAP account. If the Student Awards Office does not receive this receipt the overpayment will remain on your OSAP account as will any restrictions created by the overpayment.

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000