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Queen's University

Appeal Options 

Students may be eligible to pursue the following options in order to maximize their OSAP funding:

OSAP Reviews: 

The Ministry of Training, Colleges and Universities recognizes a limited number of extenuating circumstances and exceptional expenses as grounds for a reassessment of a student's OSAP funding entitlement. All allowable appeals are outlined in the OSAP Review Manual. If you meet the eligibility criteria and wish to file an appeal(s) please submit the appropriate documentation (as outlined for each appeal in the OSAP Review Manual) to the Student Awards Office for consideration (unless otherwise stated). Only allowable appeals can be considered by the Student Awards Office.

All appeals must be received by the Student Awards Office (including all required documentation) 8 weeks prior to the end of your study period.

All completed appeals are reviewed within 2-4 weeks by the OSAP Appeal Committee in the Student Awards Office. The Student Awards Office will notify you of the outcome of your appeal via an email to your Queen's email account.


Family Breakdown/Step Parent Reviews
  • Family Breakdown Reviews
  • Step-Parents: Parental Union After Student Turned 16 Years of Age
  • Step-Parents: Parental Union Prior to Student Turning 16 Years of Age
  • Family Breakdown or Step-Parent Reviews Previously Accepted
  • Dependent Student Switches Contributing Parent
  • Separated/Divorced or Deceased Parent
  • Student’s Only Parent is Deceased
  • Family Breakdown/Step Parent Reviews - Ontario Access Grants (Single Independent Students, Sole-support Parents, and Married Students)
  • Former Crown Ward From Outside Ontario
  • High School Graduation Date - (Ontario Tuition Grant)
  • Extended OTG Eligibility for Military Service

Provincial Residency
  • Resided in Canadian Province/Territory Less Than 12 Consecutive Months
  • Denied Student Assistance by Another Province or Territory Based on Residency Requirements
  • Provincial Residency - Previously Accepted
  • Change or Correction to Residency During Study Period

Estimated Income
  • Estimated Income Reviews - General Requirements
  • Exempt Sources of Income

Exceptional Expenses (Student, Spouses, and Parents)
  • Child/Spousal Support Payments
  • Essential House Repairs
  • Funeral Costs
  • Legal Fees
  • Uninsured Medical, Dental and Optical Expenses
  • Educational Costs
  • Full or Part-Time Student Loan Payment
  • Repayment of Loan/Grant/Bursary Overawards
  • Child Care for Dependent Children with Disabilities 12 and Older
  • Maintaining Two Residences
  • Care of Dependent Relatives
  • Contributions to a Registered Disability Savings Plan
  • Parents or Spouse Working in the U.S. and Filing Taxes in Canada and the U.S.
  • Adjustment for Double Counting of WSIB Compensation
Proof of Parental Income for Ontario Tuition Grant
  • Parent Has Foreign or Non-Taxable Income
  • Parental Income Earned on First Nations Reserve
Additional Local Travel
  • Travel to Obtain/Maintain Employment during the Pre-Study Period
  • A Single Dependent or Independent Student Lives With Parents and Commutes to School
  • A Sole Support Parent or Married Student Commutes to School
  • Parents of Student with Disability Driving Student to School

OSAP Applicant Has Dependent(s) in Post Secondary Studies
Assistance for Children with Severe Disabilities
Entrepreneurial (Seed) Grants
Adjust Living Allowance for Single Students
  • Independent Single Student Pays Room and Board to Parents
  • Dependent Single Student Lives Away from Home in Pre-Study Period to Obtain Full-Time Employment
  • “Away From Home” Living Allowance During the Study Period - Single Dependent Students
  • Family Breakdown in the Pre-study Period
  • Overcrowded Parental Home
  • Problems in Parental Home Environment

Exemptions for Non-Employment Income
  • Indian Residential School (IRS) Payments
  • Hepatitis C Compensation Payments
  • Pain and Suffering Awards
  • Special Access to Locked-in Retirement Account (LIRA), Life Income Fund (LIF), or a Locked-in Retirement Income Fund (LRIF)
  • Married Student and Spouse Elect to Split Pension Income
  • Withdrawals from a Registered Disability Savings Plan (RDSP)
  • Registered Education Savings Plans (RESP) for Crown Wards

Adjust Income Contributions - Lack of Employment (Student/Spouse) - Student/Spouse unable to work or unavailable for work
  • Student/Spouse Only Able to Obtain Part-Time Employment
  • Student/Spouse Unable to Find Employment
  • Student/Spouse Unable to Work or Unavailable for Work
  • Temporarily Ill
  • Incarceration
  • Sponsored by Sports Canada and in the Pre-Olympic Year Training for the Olympic Games
  • Disability
  • Stayed at Home to Care for Children 12 Months of Age or Younger
  • Stayed at Home to Care for Children with Disabilities or Chronic/Life-Threatening Illness
  • Stayed at Home to Care for an Elderly Parent
  • English/French Second Language Program
  • Student or Spouse Working Volunteer or in Unpaid Work
  • Spouse is Not Legally Entitled to Work in Canada
  • Spouse is Attending High School of Academic Upgrading on a Full-Time Basis

Social Assistance and Other Government Income
  • Ontario Disability Support Program
  • Ontario Works (OW)
  • Extended Care and Maintenance Allowance from Children’s Aid Societies
Joint Custody and Kinship Service
  • Joint Custody Review
  • Kinship Service Review

Legal Guardianship
  • Legal Guardian Review

Adjust Vehicle Asset Exemption Level (Single Students) 
  • Overview: Vehicle Exemption Levels
  • Public Transit is not Available to Institution
  • Public Transit is More than One-Hour's Travel to Institution
  • Travel Required for Student’s Program and Public Transit Unavailable
  • Travel Required for Student’s Program and Public Transit is More than One Hour's Travel
  • Single Student Resides at Home and Commutes to the Institution
  • The Vehicle is Owned or Leased by a Student with Disabilities

Adjust Vehicle Asset Exemption Level (Married Student/Sole Support Parent) 
Canada Portion
  • Public Transit is Not Available or More than One Hour's Travel to Institution
  • Public Transit is not available for the Employed Spouse of a Married Student from His/Her Home to Place of Employment
  • Public Transit is More than One-Hour's Travel from the Employed Spouse of a Married Student's Home to Place of Employment
  • Travel is Required to Fulfil the Student's Program and Public Transit is Not Available
  • Travel is Required to Fulfil Student's Program and Public Transit is More than One Hour
  • Spouse’s Employment Requires Access to a Vehicle
  • Sole-support Parent or Married Student Transports Dependent Children to and From a Child Care Provider
  • The Vehicle is Owned or Leased by a Student or Spouse with Disabilities
Ontario Portion
  • The Vehicle is Owned or Leased by a Student/Spouse with Disabilities
  • Married Student and Spouse Own Two Vehicles

Adjustment to the Vehicle's Current Gross Market Value

Adjustment to Vehicle Market Value (Vehicle Modified to Accommodate Disability)

Adjustment to the Vehicle's Ownership
  • Vehicle Has Been Sold
  • Termination of Lease After Asset Valuation Date
  • Vehicle Listed Twice Due to License Plate Error
  • MTO Error

Vehicle Considered More Than Once in Academic Year

Adjust Contribution from RRSPs
  • RRSP Loans Taken Out to Purchase an RRSP
  • Taxes on RRSP Withdrawals
  • Locked-in Retirement Savings

Adjust Contribution From Other Assets
  • Items Incorrectly Included as Other Assets
  • Pain and Suffering Awards
  • Life Insurance Beneficiary
  • Funding from an In-Trust Account
  • Registered Disability Savings Plan (RDSP) Held by Student or Spouse
  • Savings Held by New Immigrants
  • Other Assets for Students with Disabilities

Review to Adjust Asset Valuation Date

Loan Overawards and Eligibility
  • Repayment in Full
  • Hardship Review (Over-Awards From Prior Years)
  • Repayment of Loan Over-Awards Within the Academic Year
  • Removing Loan Over-Awards When Loans Paid in Full (Federal/Provincial)

Academic Progress
  • Academic Probation – Request for Reconsideration
  • Releasing Funds During the Academic Probation Period
  • Academic Restriction - Request for Reconsideration

Reviews of Ontario Distance Grants
  • Situations That Are Not Considered
  • Students Commuting More Than 250 Kilometres
  • Students Maintaining Second Residence (Married/Sole Support)
  • Miscalculation of Commuting/Travel Distance
  • Single Dependent Student - Local Address Reported as Permanent Address
  • Single Dependent Student Commuting and Family Breakdown

Bankruptcy Reviews
  • Student Did Not Receive Student Loans Prior to the Date Filed for Bankruptcy
  • Student Received Student Loans Prior to the Date Filed for Bankruptcies - Filed Prior to May 11, 2004
  • Bankruptcies Filed On or After May 11, 2004 - Undischarged
  • Bankruptcies Filed On or After May 11, 2004 - Discharged:  Student Not Currently Enrolled
  • Bankruptcies Filed On or After May 11, 2004 - Discharged:  Continuation of a Program

Reviews for Consumer Proposals
  • Student Did Not Receive Student Loans Prior to the Date Filed a Consumer Proposal
  • Student Received Student Loans Prior to the Date Filed a Consumer Proposal

Reviews for Consolidation Orders (Orderly Payment of Debts Program)
  • Overview
  • Students Who Did Not Receive Student Loans Prior to the Date Filed for a Consolidation Order
  • Students Received Student Loans Prior to the Effective Date of the Consolidation Order
  • Consolidation Order Occurred on or After May 11, 2004
  • Examples of Supporting Documentation for Bankruptcies, Consumer Proposal and Orderly Payment of Debts

Credit Checks
  • Overview
  • Credit Check Review
  • A Loss or a Substantial Reduction in Employment Income
  • Illness
  • Inability to Work Full or Part-time Due to a Disability
  • Changes in Family/Marital Situation
  • Failure of Former Spouse to Maintain Family Support Payments
  • Unexpected or Exceptional Expenses – Essential Home Repairs
  • Unexpected or Exceptional Expenses – Legal Fees
  • Unexpected or Exceptional Expenses – Uninsured Medical, Dental or Optical Expenses
  • Unexpected or Exceptional Expenses – Caring for Children with Disabilities
  • Unexpected or Exceptional Expenses – Caring for Elderly/Infirm Relatives
  • Credit Checks:  Sole-Support Parents Only

Ontario Student Opportunity Grant (OSOG) Eligibility Issues
  • Overview
  • Withdrawal from studies
  • Expulsion
  • Income Cannot be Verified with CRA
  • Student or Spouse Earned Income on First Nations Reserve

Supporting Documentation Requirements for Protected Persons
Student Restriction Issues (Other Than Academic Progress)
  • Federal Restrictions
  • Provincial Restrictions (Default and Debt Reduction)
  • Provincial and Federal Restrictions
Significant Income Variances
  • Revised Income Tax Information
  • Conflicting Income Amounts
Breach of Contract
Bursary Overpayment

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000