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Queen's University
 

FAQs - General Bursary

Questions: 

  1. How can I apply for a Queen's Bursary?
  2. Can I apply for a Bursary after the deadline?
  3. Can I qualify for a bursary even if I do not apply and qualify for OSAP?
  4. Can I get a bursary if my parents refuse to help me pay for my university education?
  5. Can I appeal a bursary decision?
  6. Will applying for Work Study mean I will get less money bursary money?
  7. How are bursaries paid?
  8. I received a bursary, and now I have a credit on my account.  How do I get a refund? 
  9. How do I know if I have been granted an award or a scholarship?
  10. I am having technical difficulties, what do I do?

Answers:

1. How can I apply for a Queen's Bursary?

All Queen's student enrolled full-time or part-time in an undergraduate or graduate degree program of studies may apply for Queen's need-based bursary assistance.

General Bursary - Fall-Winter online application deadline October 31
General Bursary - Summer online application May 31
Exchange Bursary - pdf application deadline January 15
BISC Bursary - pdf application - asap and no later than two weeks prior to departure for respective upper-year BISC study session

More information and links to the applications on the General Bursary section website.  The applications are also available on the Form/Applications section.

2. Can I apply for a bursary after the deadline?

if you missed a Bursary deadline and are experiencing financial difficulty you may submit the application; however, the application must be submitted at least one-month prior to the end of the term.  If your circumstances are an emergency, you should contact the Student Awards Office to make an appointment with a Financial Advisor.

3. Can I qualify for a bursary even if I don't apply and qualify for OSAP?

The bursary program is need-based and funding is directed to those students in the greatest need who have the fewest options to fully finance their education.   Students who receive a bursary are expected to access government student financial assistance (OSAP).

4. Can I get a bursary if my parents refuse to help me pay for my university education?

Students are considered to be dependent on their parents for four years after graduating from high school.  You and your family have the primary responsibility for paying for your education.  Decisions regarding eligibility for Queen's bursary assistance is based on the parent's ability and not willingness to pay.   Queen's need-based assistance will be used to assist those students in the greatest financial difficulty.

5. Can I appeal a bursary decision?

Yes. Student must submit the Request for Bursary/Award Appeal or Reassessment form for consideration which can be found in the General Bursary -  Decision Information and Appeal section.

6. Will applying for Work Study mean I will get less money bursary money?

Resources earned from part-time employment will be considered in the assessment of financial need.

7. How are bursaries paid?

Decisions regarding bursaries will be communicated on SOLUS. All bursaries are paid to the students’ accounts. If your student account is paid in full, a refund will automatically be issued to you via electronic funds transfer in February. Please ensure that your banking information is up-to-date on SOLUS.

8. I received a bursary, and now I have a credit on my account. How do I get a refund?

Students who have a credit balance in their account will automatically receive a refund directly deposited into their bank accounts throughout the month of February once Winter Term open enrolment ends on January 17, and offices have been able to confirm enrolment / courseload. 

All refunds will be processed on a rolling basis throughout the month of February.  Students may receive two refunds (one for refunds resulting from a General Bursary credit in early February, and the other refund for all other eligible credits (i.e. tuition refund from a course drop) during the month.

  • Students should ensure their banking information on SOLUS is complete and up to date as refunds will ONLY be processed using electronic funds transfer.
  • Special Notes:
    • Students who have completed their degree can follow the normal process to initiate a refund request (this is done in person in OUR-Records and Services).

    • Students receiving OSAP who have a credit in their student account will automatically have their account reviewed by the Student Awards Office prior to a refund being issued.  OSAP policy requires that tuition fee refunds are to be forwarded to the National Student Loans Service Centre to be applied to a student’s OSAP loan debt.  Therefore students with an overpayment on their 2013-2014 OSAP account may have some/all of the tuition refund applied to their OSAP loan debt to reduce/eliminate the OSAP overpayment.

    • Students experiencing Extenuating Circumstances can identify the circumstances which warrant a refund prior to February.  The Office of the University Registrar will review each request on a case/case basis.  Refund Request forms have been removed from the Registrar’s web site however, students are being instructed to email SOLUS@queensu.ca if they request any refund prior to February with an explanation of their extenuating circumstances.

9. How do I know if I have been granted an award or a scholarship?

You may see all of your Queen’s administered awards and scholarships on SOLUS (Student Center)! To view your awards, simply log into SOLUS (using your Queen’s NetID and password) and click on the “View Financial Aid” hyperlink, available in the “Finances” section. Once there, you will be able to view your scholarships and awards broken down per academic year.

10.  I am having technical difficulties, what do I do?

1. If you are having difficulty completing the Queen’s General Bursary, please review and ensure the following before attempting to ‘save and continue’ or ‘save and logout’ of the application:

  1. Have you completed all of the required fields in the application (marked with a red asterisk*)? If you have not completed all required fields, the information on the current form/page will not be saved and you will not be permitted to logout or move to the next form/page.
  2. Are you attempting to enter a value of $0 and receiving an error message? For all required fields in the application, the student must enter a value greater than zero. If the value on your tax return or the expense is $0, we recommend that you enter ‘1’ in all associated fields. Please note: this is only required for fields which are marked with a red asterisk *.
  3. Have you been out of high school for five years or greater, but the application is still requesting parental tax information? It is important in this circumstance to enter ‘2008 or greater’ and a month which is prior to the current month (e.g. if you are completing the application in September, you should enter August or earlier).

2.  If you find that you are having difficulty accessing the Queen’s General Bursary, please review and ensure the following before logging into the application:

  1. Which internet browser are you using? Although the application should work on most popular browsers (i.e. Google Chrome, Safari, etc.), we can only guarantee its stability on Internet Explorer. If you are using another type of browser, we recommend that you try I.E.
  2. Are you using the most up-to-date version of Internet Explorer? We recommend that you complete any updates to your internet browser before accessing the application. Browser updates are available through the Internet Explorer website.
  3. Have you deleted your browser “cache” (i.e. cookies and temporary internet files) before accessing the application? In most cases, the application will not work unless this has been done. You can delete your “cache” by going into ‘Tools’ – ‘Internet Options’ – and select ‘Delete Browsing History’.
  4. Have you tried using a different computer? Sometimes students have personal settings on their computers that create problems for the application. Often students who report being unable to complete the application from their own computer, have been able to submit successfully by using one of the public terminals available at the library. Be sure to delete the “cache” even if you are using a public computer.

If you continue to have technical difficulty, please email bursary@queensu.ca. To expedite the solution, we recommend that you describe the issue in detail and provide a screenshot of any error messages that you are receiving, along with the date/time that the issue occurred.

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000