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Queen's University

Frequently Asked Questions (FAQs)

What is the Bounce Back program?

The Bounce Back program is coordinated by the Office of the Vice-Provost and Dean of Student Affairsin partnership with the Faculty of Arts & Science and Student Academic Success Services (SASS) which is comprised of Learning Strategies and The Writing Centre.

The program matches first-year students with trained upper-year student facilitators who work one-on-one with participants to help them address the issues that have led to their academic difficulties in the first term. The facilitators work with participants to set goals for second term and develop strategies to help them achieve those goals. The program takes a holistic approach to student success.

The program focuses primarily on effective learning strategies (i.e. time management, essay and exam preparation, etc.) but is also attentive to other factors that can pose difficulties to first-year students (i.e. social adjustment, stress, mental health, etc.). 

Our program is largely modeled on the highly successful Bounce Back program at the University of Guelph.

Who can participate?

Bounce Back participants are first-year Arts & Science undergraduate students who have a GPA of 1.6 or below in their first term and who have opted-in to participate in the program.

How and when do I sign up for the program?

The Faculty of Arts & Science will let us know if you are eligible to participate in the program in early January. All eligible students will receive an email from the Program Coordinator inviting them to participate. Once we receive a student's request to opt-in to the program, we will match them with a peer facilitator. The peer facilitator will reach out to the student by email to set-up the first meeting.

What if my GPA is above 1.6 but I would still like to participate in this program?

Bounce Back is in its pilot year and our first priority will be to support first-year Arts & Science students with a GPA of less than 1.6 after their first semester. For first-year students with a GPA above 1.6, we will provide you with resources and services to help you get back on track academically. Please email the Program Coordinator at

What if my GPA is below 1.6 but I am not a first year Arts & Science student?

For its pilot year, Bounce Back is open to students in the Faculty of Arts & Science. Please contact the Program Coordinator who can direct you to academic support services in your faculty.

What if I am an upper year student but feel that I would benefit from this program?

For its pilot year, Bounce Back is only open to first-year students in the Faculty of Arts & Science.The transition from high school to university can pose significant and unique challenges for some first-year students and as such, transition support is a central element of the Bounce Back program. As an upper-year student you may be experiencing different challenges than your first-year peers. We want to ensure that all students are getting the help they need. The Program Coordinator would be more than happy to meet with you to discuss options. We can help you get back on track by connecting you with support services on campus that will best address your needs. Alternately, you could visit Learning Strategies or contact your undergraduate administrator for course-specific support.

What is the weekly time commitment to participate in Bounce Back?

The initial meeting with the Bounce Back Facilitator will be between 30-60 minutes.

We encourage participants to meet with their facilitators on a weekly basis to better track their progress and to get the most out of the program. Regular email contact is also encouraged to check-in and get help with quick questions.

How long does the program last?

The Bounce Back program begins in late January. The program will run for nine weeks and through to the end of March.

How do students arrange their first meeting and what should they expect?

Bounce Back Facilitators will be matched to first-year participants and will contact participants by email to arrange the first meeting.

At the first meeting, facilitators will introduce themselves, talk about the mentoring relationship and program expectations. Participants will have the opportunity to talk about themselves, what they want to get out of the program and if there are any issues they’d like to address to help them develop goals and a learning plan.

Are meetings confidential?

All facilitators are fully trained and briefed on issues of confidentiality.

I need subject-specific tutoring: can a Bounce Back Facilitator help me?

Your facilitator is there to help you address general learning skills and other issues that might be preventing you from achieving the academic success you’ve hoped for. Your facilitator will not be able to provide course-specific tutoring or proofreading but is well-versed in the existing services on campus and can direct you to appropriate supports. However, if you sign-up for Bounce Back and attend your first meeting with your Facilitator, you will receive information on how to get 50% off a tutoring session with ASUS Peer Tutoring.

ASUS Peer Tutoring
  • Partners upper year tutors with those looking for a tutor in a variety of Arts and Science courses
  • $15/hour (bursaries are available)

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000