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Queen's University

Policy Speaker Series

Recognizing and Managing Employee Entitlement:
Implications for Science and Practice 

January 25, 2010

Glenda Fisk is Assistant Professor at Queen's School of Policy Studies and joined the School in 2006 after completing her Ph.D. in Industrial/Organizational Psychology at The Pennsylvania State University. Dr. Fisk’s main research interests focus on the issue of entitlement in the workplace and the experience of employees who feel worthy of rewards they might not objectively deserve. Related to these interests, Dr. Fisk is engaged in work to understand how attitudes of illegitimate deservingness develop, the stability of such attitudes over time, as well as their consequences for both individuals and organizations. In addition to her work on employee entitlement, Dr. Fisk has also conducted research to understand the experience of employees who must manage their emotions as part of their work role. Of particular interest are those situations in which employees engage in emotional deviance by showing feelings that are inconsistent with role expectations (e.g., service with a scowl). 

School of Policy Studies, Robert Sutherland Hall
Kingston, Ontario, Canada. K7L 3N6. 613.533.3020