Campus Security and Emergency Services @ Queen's University

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Campus Security :  613 - 533 - 6733  |  FAX : 613 - 533 - 6198  |  Emergencies Only : 613 - 533 - 6111




KGH Emergency access ramp relocated from September 28 to October 30, 2015

The Kingston General Hospital Emergency Department access ramp will be closed from Monday, Sept. 28 to Friday, Oct. 30 so repair work can be completed. During the closure, access to the emergency department will be temporarily moved to the Armstrong 1 on Lower University Avenue entrance.

A plan is in place to ensure that patients are impacted as little as possible. Patient safety is the most important consideration and the plan includes additional security, porter and volunteer resources to ensure that patients have clear access to the emergency department. All patients will be assessed once they arrive in the Emergency Department.

"The top of the ramp is in poor condition and the heating system under the emergency ramp that melts snow and clears ice buildup is not working," says Alan Hughes, Planning Office Project Coordinator, in a release from KGH.

The release added that the asphalt on the ramp has deteriorated, allowing water, salt and sand to seep in. 

To accommodate an increase in traffic in the area, Lower University Avenue will become a one-way street running from King Street West to Stuart Street. Any vehicles that do not need to access the emergency department are asked to avoid Lower University Avenue during this time. 

Source: Queen's Gazette

May, 2015 - Emergency Preparedness Week

Do you know what to do in an emergency?

May 3-9 is Emergency Preparedness Week, a week designed to raise awareness about the importance of emergency planning and response.

Here at Queen’s, there are many people that contribute to ensuring a safe, healthy environment for students, staff and faculty. This email includes information about the resources available to you in the unlikely event that an emergency occurs. 

Would you know what to do if there was a power outage on campus? What if there was a chemical spill or leak in your building, or you heard a message broadcast over the external speakers of the University’s Emergency Notification System? 

Find out or remind yourself by reviewing the Queen’s University Emergency Response Procedures. While you are there, print a copy for your desk or workplace. Queen’s also has an emergency response plan to ensure that the university is prepared in the event of a broad range of emergencies. 

For access to emergency information while on the go, download the SeQure app for your mobile phone or follow Campus Security and Emergency Services on Twitter and on Facebook

On the university’s Environmental Health and Safety website, you can access information on individualized workplace emergency response plans for employees who have a disability that requires accommodation and a template to create lab specific emergency response procedures. 

Emergency Preparedness Week is also a good time to think about how you would respond to an emergency at home. Information on how to prepare you and your family for an emergency is available at the following links: 

Emergency Management Ontario
Get Prepared
Environment Canada Weather Office 
Safe Canada 
Canadian Red Cross 
St. John Ambulance 
The Salvation Army 

In an emergency, being prepared is a key component of good outcomes. 

If you have any questions about emergency response procedures at Queen’s, send an email to or contact us on Twitter or Facebook.

March 2015 - SeQure Safety App updated for  BB10 and up Blackberry users 

All BB10 and up Sequre Safety app users are now optimized for the physical keyboard, able to receive mass notifications (in the form of SMS messages), and otherwise improved to increase the quality of the user experience.

However, users will still need to update the Blackberry version of your app in order to take advantages of these changes.

When the BB app update was released, all BB user were prompted about an update to the Sequre Safety app. 

If that prompt was not acted upon at the time, users will have to do the following:

- Go to the Blackberry App World, search for the Sequre Safety app, and then tap "update". 
The App World Icon will have a small star on it.

- Once they have the latest version of the app, the user will be prompted to enter their phone number immediately at initial start up. 
This is so they can receive SMS mass notifications from your online dashboard.

If the user does not put in their phone number at start up (ie. they chose to "ignore" this step) but now wish to receive SMS notifications, they must follow the steps below:

- Open your safety app
- Go to "About/Preferences" (usually at the bottom of the main menu)
- Tap "Notifications"
- Tap "Enable". The user will then be prompted to enter their phone number
- Enter the phone number and tap "Ok". The user will now be signed up for SMS messages from your dashboard.

September 2014: Kingston Police Seeking Public Input for 2015-2017 Business Plan

In preparation for the 2015-2017 Business Plan Kingston Police have created an online survey and are asking for input and direction from citizens who live or work in the city.

A community survey is conducted every three years in order to determine public opinion on how the Kingston Police has provided police service in the past and how the public feels it should be provided in the future. This information will be included in the business plan currently under development, which sets the Kingston Police priorities and goals for the next three years.

The purpose of this survey is to gather feedback on the delivery of service by the Kingston Police. Responses will remain confidential and anonymous. Information from the following questions will be used only in aggregate with other responses to develop an overall picture of the input received.

The online survey, which will be available until the end of September 30, 2014, can be found here

Depending on the person’s replies it consists of approximately 20 questions and should only take five to ten minutes to complete.

Copies of the survey can also be located at the front desk of the Kingston Police station located at 705 Division St. Officers and YIPI (Youth In Policing Initiative) students hired for the summer will also be attending malls and community centres with pamphlets and copies of the survey.

The Kingston Police 2012-2014 Business Plan can be viewed here.

October 2013: The "End to Hate" Project

Hate crime and hate propaganda have long been issues of concern for Kingston and Queen's University community members. While the community has come together on many occasions to condemn blatant forms of harassment and discrimination, hate activity can, at times, be a challenge to address. 

How do we seek justice for crimes committed under the cloak of anonymity?  How do we negotiate fine lines between freedom of expression and respect for the rights and dignity of communities vulnerable to hateful attacks?

Visit the End to Hate Project webpage for more information.

August, 2012: Student Move In Day - City Road Construction near Main Campus

There is currently city construction affecting roads in the near-campus area. 

For the latest updates and information (currently a Week of August 20 post) please refer to the Campus Closures & Updates section of the Queen’s News Centre website. 

February, 2012: Test of Queen's Emergency Notification System on Monday, Feb. 20

Queen’s University will be testing the Emergency Notification Systems (ENS) that are installed on pole-mounted outdoor speakers on top of Humphrey and Chernoff Halls and Stauffer Library on main campus and near John Orr Tower on west campus. 

Using the ENS, Campus Security can broadcast sirens and pre-recorded messages across campus to faculty, staff and students In the event of an emergency. 

Testing will include the broadcast of chimes and test messages. 

This will occur Monday February 20 at 12 pm (noon) when the University is closed for Family Day. 


Attention: this is a test of the Queen’s Emergency Notification System. This is not an emergency. This is only a test.

The ENS uses siren signals followed by voice instructions that alert the campus community to take shelter and, if safe to do so, to check our communications channels for more information and instructions. Those channels include: 

* Queen's Security Twitter account at

* Your Queen’s email account

* Queen's home page at

* University phone Status Line at 613-533-3333 

Please check the Emergency Notification System (ENS) webpage for more information, message samples and siren tones.

September 17, 2010: Energy Resellers in Student Housing Area

Due to recent reports to Campus Security about Energy Resellers in the Student Housing area, members of the Queen's Community should be aware of the following information:

* door to door soliciting by these companies is "legal", but regulated.

* students are NOT REQUIRED to give them any information, show them their utility bill, or provide any personal information unless that 
actually wish to enter into a contract with the energy retailer.

* students DO NOT have to give them access to their apartment or home.

* students should not sign any contract at the door. Contracts should be reviewed carefully and there is a 10-day cooling off period under 
provincial regulations.

* police should only be contacted if an energy retailer does not leave when asked to do so, or if the resident feels that the solicitor engaged 
in activity that is inappropriate or criminal.

* energy retailers are regulated through the Ontario Energy Board and are bound by a retailers Code of Conduct. The Code of Conduct for 
electricity retailers states the following:

2.1 A retailer or salesperson of a retailer, when retailing to a consumer, shall:

(a) immediately and truthfully give the name of the salesperson and the retailer to the consumer, and state that the retailer offering a 
contract for the supply of electricity is not the consumer’s distributor;

(b) state the price to be paid under the contract for the supply of electricity,expressed per kilowatt hour of electricity for low volume consumers, and state the term of the contract;

(c) not exert undue pressure on a consumer;

(d) allow the consumer sufficient opportunity to read all documents provided;

(e) not make any offer or provide any promotional material to a consumer that is inconsistent with the contract being offered to or entered into with the consumer;

(f) not make any representation or statement or give any answer or take any measure that is false or is likely to mislead a consumer; and

(g) if retailing to a low volume consumer at a place other than the retailer's place of business, display a photograph of the salesperson, with the salesperson’s name and the name of the retailer.

Complaints concerning the actions of an energy retailer, or their agents, should be directed to the Ontario Energy Board at the OEB website Complaints section or by calling 1-877-632-2727 (toll-free within Ontario)

October 9, 2009: Weekend testing of Queen's Emergency Notification System
Tweet this Alert on Twitter UPDATE: October 10 - ENS Test was completed successfully.

Queen’s has installed a new Emergency Notification System that consists of pole-mounted outdoor speakers on top of Humphrey and Chernoff Halls on main campus and near John Orr Tower on west campus. 

In the event of an emergency, Campus Security can broadcast sirens and pre-recorded messages across campus to faculty, staff and students.

The installation will be completed tomorrow, Saturday October 10th.  Final testing will include the broadcast of chimes and test messages to
check for feedback and echoes. This will occur sometime between 11 a.m. – 2 p.m.  PLEASE DISREGARD ANY CHIMES OR TEST MESSAGES YOU MAY HEAR. (click blue speaker icon to listen to chime)


The ENS uses siren signals followed by voice instructions that alert the campus community to take shelter and if safe to do so, to check our communications channels for more information and instructions:

*Queen's home page at
*University phone Status Line at 613-533-3333
*Your Queen’s email account

Please check the Emergency Notification System (ENS) webpage for more information, message samples and siren tones.

September 1, 2009: Blue Light Emergency Phones Video

More information about Emergency Phones

Queen's University PA SystemAugust 28, 2009: Campus Emergency Notification P.A. System

Over the next few weeks people may notice the installation of an Emergency Notification P.A. System on Campus.  There will be P.A. equipment installed on the top of both Humphrey and Chernoff Halls, and a pole mounted unit at West Campus.

The system should be operational in early to mid October, at which time an online and print-based awareness campaign will be distributed to members of the Queen's community.

June 17, 2008: Queen's Gazette - "Dial 911 by mistake? Don’t hang up!"

Queen’s has implemented a two second delay after 9-1-1 dialing from campus phones, in response to a growing number of incorrectly dialed international calls from the campus that are directed to the 9-1-1 emergency dispatch service.

Beginning today, 9-1-1 callers may notice a brief pause before their calls are connected. If you mistakenly dial the 9-1-1 emergency service and reach the dispatcher, don’t hang up. Stay on the line and let them know you have misdialed. This will save them the time it takes to track the call and ensure that nobody is in crisis and needs their assistance...

Dialing 9-1-1

When a caller simply dials 9-1-1, they will reach the 911 dispatch operator
as expected, after a two-second delay. This also applies when callers
dial 9-9-1-1.

Placing a long distance call from a university phone

North America: Dial 9 + 1 + area code + seven digit number
Overseas calls: Dial 9 + 011 + country code + routing code + local
Long distance calls may be restricted on some phones.

February 6, 2008: Campus News - 'Queen's Poster Defaced with Racist Comments'

Two cases of racist vandalism were brought to the attention of Queen's Human Rights Office and Queen's Security this week and turned over to the Kingston Police.

Kingston City Police have identified a 32 year old male, not affiliated with Queen's University, who is responsible for defacing some Queen's event posters with racist comments. 

Police report he suffers from mental health issues and is receiving treatment. They have also determined that the individual does not appear to represent a risk of physical violence to individuals or groups.

Queen's Security will continue to keep the university community informed of potential security threats and advises members of the Queen's community to at all times be vigilant in reporting suspicious activity or individuals to the Kingston Police or the Queen's Emergency Report Centre at 613-533-6111.

July 21, 2006: Security Vehicle Replaced with Newer Model 2006 Campus Security vehicle

Queen's Campus Security has replaced its former vehicle with a white 2007Chrysler Jeep Liberty.  The vehicle has clear markings on the sides and back window that identify our department name and emergency phone number. 
Photo of New Vehicle  200 kb / S5

October 28, 2005 - Volunteers Needed for Queen's Security Audit

Take this opportunity to be part of our security team and volunteer a few hours of your time to aid Campus Security in conducting a security audit of the grounds, walkways and roads on main and west campus. The audits will help make decisions to ensure the physical environment of the university is as safe as possible.

Our goal is to get the perspective from students, staff and faculty, so take a couple of hours to join Campus Security for some fresh air and exercise and help us make your campus environment stay safe.

The next security audit will be scheduled to take place November 14 through to November 25, 2005. Individual audit times will be scheduled based on the availability of the volunteers.

To volunteer, please contact Donna Wolf at 533-6733 or by 08 November 2005.

As a thank you for volunteering your time, Campus Security will give each participant a small gift bag.

September 12, 2003 - Orientation Week Grease Pole Event

Grease Pole 2003Campus Security attended the Orientation Week Grease Pole event along with Kingston City Police, Regional Ambulance, Queen's First Aid & Queen's Lifeguards.  

A number of photo were taken by our staff with 16 pictures of the event available for viewing here (525 kb total). 

September 14, 2002 - Orientation Week Grease Pole Event

Grease Pole 2002Campus Security attended the Orientation Week Grease Pole event along with Kingston City Police, Regional Ambulance, and Queen's First Aid.  A few of the photos taken by our department are available here in a "slideshow" format. 
(Requires flash plug-in)

  182 Kb / 6 photo FLASH slideshow (S4)

September 10, 2001 - Orientation Week Grease Pole Event

Grease PoleCampus Security attended the Orientation Week Grease Pole event along with a number of other Queen's representatives, Regional Ambulance Service and Kingston City Police.  A number of pictures were taken of the event by Campus Security with some available for viewing in a FLASH animation. 

  135 Kb FLASH slideshow (S3)

August 29, 2001 - Human Rights Office Public Service Announcement:

Queen’s Takes The Fight Against Hate Online

"…It is important that we never underestimate our collective potential to put an end to injustices in our community." -Dr. William C. Leggett (From The End To Hate Project Website)
* * * * *

September is a time of excitement and new beginnings for thousands of Queen’s community members. Unfortunately, it has also historically been the time when hate groups are most likely to appear on campus, attempting to spread messages of intolerance and to recruit new members. One of Queen’s efforts to end hate activity on campus is the recently developed End to Hate Project.

Found at the Human Right Office website, The End To Hate Project website is aimed at better informing the community about the nature of hate crime and hate propaganda and offering support to Queen’s community members targeted by hate activity. In addition to valuable information on what constitutes hate, the website provides a confidential on-line reporting form for hate incidents that can be submitted directly to Security and the Human Rights Office. Community members are reminded that they may always contact these Offices directly for assistance – the website merely offers another quick and convenient way of reporting and of obtaining information.

The End To Hate Project was developed by the Queen’s Alma Mater Society, Queen’s Security, and the Queen’s Human Rights Office, with the support of the Principal’s Office, Queen’s Information and Technology Services and the Publishing and Copy Centre. "We hope that one day the need for sites like this won’t exist," says Dave Patterson of Queen’s Security, "but in the meantime, people need to know that hate activity is not acceptable here and that there are ways to address it." More information on the End To Hate Project’s history, mission and goals may be obtained by contacting Queen’s Security, the Human Rights Office or the AMS Social Issues Commission

May 29, 2001 - Queen's Campus Security web page selected as best security site at annual conference of the Ontario Association of College and University Security Administrators (OACUSA).

The web pages of all the Ontario universities and colleges attending the Thunder Bay conference - held from from May 3 to the 6th - were assessed and rated by Lakehead University's Executive Director of Services and the Information Technology Director (recently hired by NATO to bring the new east block members of the organization online).  The Queen's Security site was unanimously selected as the best of the group.

Some of the attributes looked for in the assessment included: main page must download in under 10 seconds, concise, interesting material, relevant to the target audience, accuracy (type-O's and other errors detract from the professionalism of the site), has shared visual elements with the main university site, up to date and updated frequently, professional quality graphics, fits the screen (ie. you don't have to scroll down a long way on the main page), bells and whistles (sound, video etc) enhance rather than overpower, and has relevant links (but not links that are likely to take someone away from your site).

The panel also rated the level of security as top notch, since they couldn't hack into the Queen's Security page but could hack into most of the other Security sites judged.


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