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Exams Services: Remote Proctoring

     Some tests and exams at Queen’s are administered through remote proctoring platforms, which have been in use around campus for several years.
    
     Remote proctoring allows students to take an assessment at a remote location while ensuring the integrity of the exam. The objectives of remote proctoring tools are first, to verify the identities of the students being assessed, and second, to protect the academic integrity of the assessments.These systems require students to confirm their identity, and, during the exam, the system monitors students through video, audio and system changes, looking for behaviour that could indicate violations of academic integrity. In some cases, a human proctor monitors the student remotely.
 
     Queen’s offers two remote proctoring solutions: Examity and Proctortrack. These services provide three types of remote proctoring designed to monitor student behaviour during the writing of exams, to both promote a commitment to academic integrity on the part of the student and also to protect the integrity of the exam by flagging/recording suspicious behaviour that may indicate a departure from academic integrity:
 
  • Live proctoring involves a live proctor who observes and communicates with students through a webcam while they complete their exams.  The proctor leads students through an authentication process to verify their identities and view their exam space, and observes and records the students throughout the writing of the exam, including noting any breaks taken.
  • Live authentication combined with automated proctoring involves a live proctor who communicates with students through a webcam only during the authentication process to verify their identities and view their exam space.  The proctor then exits the exam session and the rest of the session is recorded.  The recording is then reviewed by trained auditors.
  • Automated proctoring does not involve a live proctor.  Students go through the authentication process themselves by enabling screen-sharing and webcam access for the exam, using their webcam to take pictures of themselves and their student card ID to confirm their identity, and scanning their exam space before beginning the exam.  The session is recorded and reviewed by trained auditors.

     In all cases, the recordings of the students during the exam are reviewed by the proctoring service to flag any behaviours that should be noted and are sent to the instructor after the exam session for investigation.

     You can find out more about each platform, including general guidelines for online remote proctored exams, overviews and user guides for each system, FAQs, contacts and more, below.

     Please note that the most appropriate remote proctoring solution for a given course has been set by the faculty. Students are unable to select one or the other.

Guidelines
VPTL Guidelines featuring Guidelines for Remote Proctoring Tools, Syllabus Statements, Teaching During COVID-19 (for Instructors) and Learning During COVID-19 (for Students).
Online Proctoring Platforms

Proctortrack is an automated online remote proctoring solution that continuously verifies the identity of online test-takers, while detecting and deterring academic misconduct.

The Proctortrack service features a full integration with onQ, the Queen's Learning Management System (LMS), allowing instructors and students to access the service from directly within an onQ course.

The Proctortrack student experience begins with simply selecting the Proctortrack Dashboard link from within an onQ course.

Students will be prompted to run Proctortrack, a light application that should download quickly, in less than one minute, and does not require administrative rights.

Proctortrack uses multi-factor biometric authentication to verify the identity of students, upon entry. Each student will provide face, ID, and possibly knuckle scans, which will be measured against the student’s baseline biometric profile, stored on file.

A blue frame will appear around the screen to indicate that proctoring has begun and the student is being monitored. After completing and submitting the test, the student may end proctoring and close/uninstall the Proctortrack application. All proctoring data will be transferred to Proctortrack’s secure servers to process against their proprietary algorithms and delivered back to instructors for review, after which it will be purged in accordance with the data retention policy to which Queen’s agreed.

 

 

Examity is an online proctoring solution that gives students the flexibility to take exams remotely.  It provides teachers, schools and students with the tools they need to prevent cheating and to preserve integrity.

The Examity service features a full integration with onQ, the Queen's Learning Management System (LMS)*, facilitating the setup of exams by allowing the direct transfer of course, exam and student enrolment data to the Examity system.

The first step is to set up a profile. It takes less than five minutes. Next, test-takers schedule an exam. On test day, test-takers identities are authenticated by the proctor. As soon as the validation process is complete, test-takers can begin their exams. After the final question, test-takers simply submit their exams.

*Examity is also integrated with Elentra, the Faculty of Health Sciences LMS - for further information, please contact the BHSc Technical Support Team.

 

  • Technical Requirements

Consider using's Examity's computer readiness check to test your system, as Proctortrack and Examity requirements are similar.

Note: It is important that you check your system’s readiness well in advance of your exam, so that you will have enough time to obtain any additional hardware (e.g., webcam, microphone, etc.) or software that you require, as receipt of orders for such items could be severely delayed during the global pandemic. If your internet connection does not meet Proctortrack ro Examity's requirements, consider contacting your Internet Service Provider (e.g., Cogeco, Bell, etc.) to enquire about increasing your connection speed.

Platform Examity Proctortrack
Device

Desktop computer or laptop

Tablets, Chromebook and cell phones do not meet our requirements

Mac, PC or Chromebook

Mac: Intel/AMD Processor, 2 GB Ram
PC: Dual-core 2.4 Ghz CPU, 2 GB RAM or better

Operating System

MAC: OS X 10.5 or higher
PC: Windows Vista or higher

Examity does not support Linux or Chrome OS  

Mac: OSX Yosemite 10.10.5 or higher


PC: Windows 7, 8 or higher
Chromebook: Version 80 or higher

Browsers

Browser with pop-up blocker disabled

(Google Chrome is recommended)

Mozilla Firefox v20.0 or Higher
Google Chrome v25.0 or higher

Plug-Ins   Javascript Enabled & Third Party Cookies Enabled
Camera A working built-in or external webcam and microphone 800x600 resolution or better
Internet Internet speed must be at least 2 Mbps download and 2 Mbps upload. Hot spots are not recommended Cable modem, DSL or better (300 kbps download, 250 kbps upload)
Notes  

Chromebook Support for select LMS is available for L1 ProctorLock, L2 ProctorAuto and L3 Proctortrack QA

 

 

 

 

Privacy and Security

Proctortrack

Proctortrack is a third-party, cloud-based service, provided by Verificient Technologies, Inc. When using Proctortrack, you are connecting to the third-party service.  Queen’s has conducted a privacy and security review of Proctortrack and has entered into a binding agreement with terms that address the appropriate collection, use and disclosure of personal information in accordance with Ontario’s privacy legislation.

Please also review the system-specific Student FAQ's below, which have questions dealing with privacy.

Examity

Examity is a third-party, cloud-based service provided by Examity, Inc. When using Examity, you are connecting to the third-party service. Queen’s has conducted a privacy and security review of Examity and has entered into a binding agreement with terms that address the appropriate collection, use and disclosure of personal information in accordance with Ontario’s privacy legislation.

Please also review the system-specific Student FAQS below, which have questions dealing with privacy.

 

Contacts

 

Frequently Asked Questions (FAQ's) - General
Student

Q: What’s the difference between ProctorTrack and Examity, OnQ and Elentra?

A: Proctortrack and Examity are remote proctoring platforms for ensuring the academic integrity of exams. OnQ and Elentra are Learning Management Systems used by Queen’s to host course content and exams.

Q: Can I choose which system I want to use?

A: No, the choice of remote proctoring solution is made at the faculty level.

Q: I have privacy concerns. What are my options?

A: Please refer to the system-specific Student FAQ's below, which have a section dealing with privacy.

Q: Why do I have to do a pre-exam quiz?

A: Getting familiar with the remote proctoring process before the day of your final exam will reduce the chance of experiencing problems through lack of familiarity on exam day. It is highly recommended.

Q: Can I write my exam when I want to?

A: No, exams will still be scheduled. In the case of Examity, there may be a window (a 24hr period, for example) within which, subject to availability, you a free to choose a time slot for your exam.

Q: What if I miss my exam?

A: Please contact your instructor as soon as possible.

Q: I have exams in both Proctortrack and Examity. Do I have to create a new profile for both of them?

A: Yes, each system requires you to create a profile.

Q: Can I login to Proctortrack or Examity via OnQ or Elentra? If not, where do I login?

A: Yes, you will access your exam through the Learning Management System – please refer to the User Guides.

Instructor

Q: What’s the process to determine what platform I use?

A: The choice of platform has been made at the faculty level. Please contact your department head to discuss further.

Q: Can my platform preference be denied? Who makes those decisions? When are the decisions made?

A: Please contact your department head to discuss platform choice.

Q: What’s the difference in levels of e-proctoring platforms?

  • Proctor track: Refer to Proctortrack service overview page
  • Examity: Refer to Examity service overview page

Q: Can I choose which level I want to use?

A: This choice is currently made at the faculty level. Please contact your department head to discuss further.

 

 

Frequently Asked Questions (FAQ's) - Proctortrack
Student
General

For general support with using Proctortrack in onQ, please consult the onQ Proctortrack Student Quick Guide (PDF, 1.4 MB).

Q: What is Proctortrack?

A: Proctortrack is a service that monitors you while you’re taking your exams or completing other types of assessments online to ensure that no violations of academic integrity take place. Using this service allows you to take the exam/assessment from your home, or other remote location.

Q:  Do I have to pay to use Proctortrack?

No - the Proctortrack service is paid for by the University.

Q:  How does it work?

A: When you complete your exam or assessment, you may be observed by a live proctor, or you may have a completely automated experience where your exam/assessment is recorded from start to finish. See the onQ Proctortrack Student Quick Guide for detailed instructions.

Q: I require accommodations for my exams – will these be honoured for remotely proctored exams?

A: Yes – the University recognizes its responsibility to implement academic accommodations for students with disabilities as authorized in their Letter of Accommodation issued by Queen’s Student Accessibility Services (QSAS). In some cases, the processes outlined in these guidelines will be adapted to ensure that academic accommodation needs are met for individual students.

Instructors will be responsible for ensuring that any required accommodations are communicated to the remote proctoring service ahead of the exam.

Q: I am not in the Eastern Daylight/Standard Time zone – how will this affect my exam scheduling?

A: Students in time zones outside of Eastern Daylight/Standard Time will be accommodated and should not expect to begin an exam before 8 am or complete an exam after 10 pm in their local time zone.

Q: What are the Proctortrack system requirements, and how do I know if my system meets these requirements?

A: Consider using's Examity's computer readiness check to test your system, as Proctortrack requirements are generally the same.

Note: It is important that you check your system’s readiness well in advance of your exam, so that you will have enough time to obtain any additional hardware (e.g., webcam, microphone, etc.) or software that you require, as receipt of orders for such items could be severely delayed during the global pandemic. If your internet connection does not meet Proctortrack's requirements, consider contacting your Internet Service Provider (e.g., Cogeco, Bell, etc.) to enquire about increasing your connection speed.

Security & Privacy

Q: What personal information does Proctortrack collect?

A: Proctortrack collects personal information when you set up your baseline profile. For Queen’s exams which are handled through onQ, Single Sign-On (SSO) is used to authenticate you as a Queen’s student and get you to the Proctortrack website. From there, you set up your baseline profile by entering your name, taking a facial and/or knuckle scan, and uploading your photo ID. Any government-issued photo ID will work; however, Queen’s strongly recommends you use your Queen’s-issued student photo card.

Proctortrack collects personal information when you write your exam—specifically, your exam responses and snapshots or a full recording of your exam session.

Q: Does Proctortrack protect my privacy?

A: Queen’s has reviewed Proctortrack's privacy and security policies and controls and is satisfied that Proctortrack has a high level of security and meets requirements of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA). In addition, Queen’s has a legally binding agreement with Verificient (the company that provides Proctortrack) to use your personal information only for the purpose of providing the service. The terms Queen’s has negotiated are more stringent than, and take precedence over, the information posted publicly about Proctortrack on Verificient’s website.

Q; Where is my personal information stored?

A: Your personal information is stored in Canada, on Canadian servers under the control of Verificient and subject to regular third-party security audits. Nevertheless, data may transit through other jurisdictions for processing. Queen’s has conducted a security review and is satisfied that all data is encrypted in transit and at rest. Additionally, our agreement stipulates that Verificient must comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) which is the federal law that applies to private sector organizations operating in Canada.

Q: How long is my personal information kept?

A: Proctoring Exam data for a given exam or identity verification session is stored for up to 60 days after the exam, after which the data and backup will be permanently and irretrievably destroyed in a secure manner. Baseline profile data will held for up to 365 days after which it will be purged. Queen’s has the right to request destruction of any data at any time prior to the scheduled purge date.

Q: Who can see my exam video?

A: Depending on your Faculty, an instructor and/or exam team may review your video. Note that, generally, only videos flagged by Proctortrack are reviewed. If an instructor or exam team is concerned that there has been a departure from academic integrity, your video may be downloaded to serve as evidence in an investigation, and will be handled in accordance with your Faculty’s academic integrity procedures.

Q: Does Verificient share my personal information with third parties?

A: Verificient shares information with its third-party service providers solely for the purpose of processing and storing exam data in fulfilment of its agreement with Queen’s. Verificient is contractually bound not to share any information, including student personal information, with any other third parties.

Q: Do Proctortrack proctors have access to personal data on my computer?

A: No. Proctortrack proctors do not have access to test-takers' computers. The Proctortrack application does not allow anyone to have remote access to your computer. Proctortrack only captures the minimum amount of data needed for proctoring, and uploads this for the remote proctor to monitor.

Q: What does Proctortrack access on my computer, and why?

A: When running, the Proctortrack application accesses your computer's connected device list, desktop screen, webcam, process logs, and system level logs - this is for the purpose of conducting a system check to check for any blacklisted applications, virtual webcams, external displays, multiple keyboards, virtual machines, and for any other test policy violations.

When the Proctortrack application is not running, it does not access any data/systems on your computer.

Q: I use a Mac - why does the Proctortrack application indicate that it needs full disk access?

A: The Proctortrack application stores captured data (e.g., screenshots) locally on the test-taker's computer, before uploading them to the Proctortrack servers. To be able to save the data locally, it requires the disk access permission. However, at the moment, macOS does not provide granular enough access to the disk, such that the Proctortrack application can specify which folder it needs access to for storing, hence it asks for full disk access.

Q: Can I uninstall Proctortrack from my computer?

A: For Proctortrack-mediated remote proctored events, students will be prompted to run Proctortrack, a light application that should download quickly, in less than one minute, and does not require administrative rights. After the test session is complete, Proctortrack application gives you an option to uninstall it from the computer.  At any time, students may also go to the Proctortrack folder on their computer to uninstall it.

Exam Experience

Q: Do I need my student card for my exam?

A: Yes, you will need either your Queen’s Student ID Card (recommended) or a government-issued photo ID to write your exam. Please note: for the actual exam, make sure you use the same photo ID card you used for the onboarding exam.

Q: What if, after logging in to onQ, the Proctortrack dashboard asks me to log in?

A: If you are being asked to login, please follow this link and select your browser to read how to solve this issue: https://verificient.freshdesk.com/support/solutions/articles/1000202255-being-asked-to-login-again-cannot-register-stuck-at-the-login-page
If the problem persists, please switch your browser. Google Chrome has been successful in the past.

Q: What if a device, such as a webcam or microphone, is not being recognized?

A: Like with other technology, sometimes turning it off and on again will solve the problem. Please try clicking the blue “RETRY” button at least twice to see if the problem persists.  

If the problem continues, please contact Proctortrack technical support and they will be able to go through some troubleshooting steps. You can reach them a number of ways here: https://www.proctortrack.com/support/. They also have an extensive FAQ page here: https://verificient.freshdesk.com/support/solutions

Q: How do I access the exam password?

A: Solution #1: Enable cookies in your browser and try again.
     Solution #2: Confirm that you are selecting "Paste" when you right-click and not something else.
     Solution #3: Click this link to open LiveChat and see if there is anyone available to assist you -
https://direct.lc.chat/9629075/7
     Solution #4: You must contact your instructor to give you the password.

Q: What if my computer shuts down?

A: Once rebooted, open the Proctortrack Dashboard and click Go To Test. Make sure the app opens again. Restart your computer if the app doesn't open or if it's giving you a note about 3rd party cookies.

Q: What if Proctortrack stops responding?

A: Quit Proctortrack and restart according to the regular process. If the "Connect" button does not work, hit the "Download" button instead to make it connect.

Q: Where can I take my exam?

A: You can take your exam in a room of your choosing, but you must always be alone in the room for the duration of the exam. It is your responsibility to notify others in your environment that they should not enter the room during your exam. Your desk and immediate exam writing area must be cleared of any authorized resources, such as books, papers, and other items that might compromise the integrity of the exam writing. Note that you cannot take your exam while on a bed.

Q: What kind of identification do I need to provide for an exam with Proctortrack?

A: You will be expected to provide either your Queen’s Student Photo ID card or a government-issued photo ID at the beginning of each exam session. Note that this ID must be the same ID you have used in setting up your Proctortrack profile. See the onQ Proctortrack Student Quick Guide for support with setting up your Proctortrack profile. Students without either of these accepted ID formats will not be permitted to proceed with the exam. Information about student identification and how to replace lost or stolen cards can be found at the Office of the University Registrar website.

Q: What happens while I am taking the test or exam?

A: You will be monitored and recorded during your exam to make sure that no one has any unfair advantages while testing. Your instructor will be notified of any suspicious activities and will have video evidence of your session.

Q: What is flagged as a potential infraction of academic integrity during an exam?

A: As with in-person exams, instructors are responsible for setting the rules for remotely proctored exams – these rules are communicated to Proctortrack for application during the exam session and will be used to determine what kind of event is flagged as a potential infraction. Examples of events or behaviours that may be flagged for review include, but are not limited to:

  • Presence of others in the room;
  • Presence of prohibited resources (e.g., notes, devices, etc.)
  • Looking away from the monitor for prolonged periods;
  • Leaving the room or moving out of view of the webcam;
  • System changes (e.g., use of unauthorized applications)
  • Unauthorized hardware (e.g., extra monitors)

Q: Who decides whether a flagged event will result in follow-up?

A: It is the responsibility of the instructor to review any flagged events and to determine if an academic integrity infraction has occurred. Following University guidelines, the infractions may be resolved by the instructor or through your Faculty or School adjudication process. Please refer to the Queen’s University Senate Policy on Academic Integrity Procedures – Requirements of Faculties & Schools for more information on academic integrity violations and adjudication procedures.

Q: What if I have a question about the exam?

A: If your instructor has indicated that they will take questions (e.g., via email) during the exam, contact your instructor as necessary. If your instructor is not available to take questions, state your assumptions in your answers, if possible, and contact your instructor after the exam

Q: What if something goes wrong with Proctortrack during my test?

A: Proctortrack offers technical support 24 hours a day, 7 days a week. If something goes wrong either before or during an exam, you can connect with the Proctortrack support team by email (support@verificient.com), phone (+1 (844) 753-2020) or their live chat option, available from your Proctortrack dashboard.

Q: Can I use the washroom during an exam with Proctortrack?

A: During exams greater than one-hour, brief washroom breaks will be permitted - note, however, that your departure from the view of your webcam will automatically trigger an event flag on your exam session for review. For this reason, it is recommended, that students take any required bathroom breaks prior to the start of the exam

Q: What if I experience illness or am forced to leave because of an emergency during an exam?

A: Close the online exam session, notify your instructor as soon as possible, then follow the Queen's Exam Deferral process to reschedule your exam.

Instructors

For general support with using Proctortrack, please consult the onQ Proctortrack Instructor Quick Guide (PDF, 1.6 MB).

Q: How can I ensure my test instructions are understood by the proctor and followed by the student?

A: Proctortrack has fully customizable test settings that instructors can modify for each assessment - these settings are then enforced by Proctortrack proctors. See the onQ Proctortrack Instructor Quick Guide for step-by-step instructions.

Q: How do I ensure student accommodations are honoured for an exam?

A: When setting up an exam in Proctortrack, be sure to configure the necessary accommodations in the 'Test Settings' tab. See the onQ Proctortrack Instructor Quick Guide for step-by-step instructions.

Q: What is flagged as a potential infraction of academic integrity during an exam?

A: As with in-person exams, instructors are responsible for setting the rules for remotely proctored exams – these rules are communicated to Proctortrack for application during the exam session and will be used to determine what kind of event is flagged as a potential infraction. Examples of events or behaviours that may be flagged for review include, but are not limited to:

  • Presence of others in the room;
  • Presence of prohibited resources (e.g., notes, devices, etc.)
  • Looking away from the monitor for prolonged periods;
  • Leaving the room or moving out of view of the webcam;
  • System changes (e.g., use of unauthorized applications)
  • Unauthorized hardware (e.g., extra monitors)
  • Unauthorized keystrokes (e.g., copy/paste)

Q: When will the proctoring results of students' exam sessions be available for me to view?

A: Students' proctoring results are generally available within 48 hours of an exam. See the onQ Proctortrack Instructor Quick Guide for step-by-step instructions for viewing proctoring results.

 

Frequently Asked Questions (FAQ's) - Examity
Students
General

For general support with using Examity for onQ courses*, please consult the onQ Examity Student Quick Guide (PDF, 2 MB).

*For support with using Examity in Elentra courses, please contact the BHSc Technical Support Team.

Q; What is Examity?

A: Examity is a service that monitors you while you’re taking your exams or completing other types of assessments online to ensure that no violations of academic integrity take place. Using this service allows you to take the exam/assessment from your home, or other remote location.

Q: Do I have to pay to use Examity?

A: No - the Examity service is paid for by the University.

Q: How does it work?

A: Before writing an exam or completing an assessment, you will be required to set up your Examity profile - it is recommended that you set up your Examity profile as soon as your instructor posts the Examity link in your course. To set up your profile, you will scan your Queen’s student card, do a face scan, establish your challenge questions and type your digital signature.

At the time of your exam or assessment, you will be required to authenticate yourself by showing your Queen’s student card and face. You will also be required to show your surroundings by rotating your computer 360 degrees and/or using a mirror. These activities could be done either with a live proctor or in a completely automated fashion with no live person on the other end.

When you complete your exam or assessment, you may be observed by a live proctor, or you may have a completely automated experience where your exam/assessment is recorded from start to finish. Your instructor will advise you of the level of proctoring involved for your exam.
See the onQ Examity Student Quick Guide for more information.

Q: I require accommodations for my exams – will these be honoured for remotely proctored exams?

A: Yes – the University recognizes its responsibility to implement academic accommodations for students with disabilities as authorized in their Letter of Accommodation issued by Queen’s Student Accessibility Services (QSAS). In some cases, the processes outlined in these guidelines will be adapted to ensure that academic accommodation needs are met for individual students.

Instructors will be responsible for ensuring that any required accommodations are communicated to the remote proctoring service ahead of the exam.
Students with authorized exam accommodations should confirm these arrangements with the proctor at the start of the exam (e.g., confirm that extra time has been allotted).

Q: I am not in the Eastern Daylight/Standard Time zone – how will this affect my exam scheduling?

A: Students in time zones outside of Eastern Daylight/Standard Time will be accommodated and should not expect to begin an exam before 8 am or complete an exam after 10 pm in their local time zone.

Q: What are the Examity system requirements, and how do I know if my system meets these requirements?

A: You can test your system anytime by running the Examity computer readiness check.

Note: It is important that you check your system’s readiness well in advance of your exam, so that you will have enough time to obtain any additional hardware (e.g., webcam, microphone, etc.) or software that you require, as receipt of orders for such items could be severely delayed during the global pandemic. If your internet connection does not meet Examity’s requirements, consider contacting your Internet Service Provider (e.g., Cogeco, Bell, etc.) to enquire about increasing your connection speed.

Security & Privacy

Q: What personal information does Examity collect?

A: Examity collects personal information when you set up your profile. For Queen’s exams which are handled through onQ or Elentra, Single Sign-On (SSO) is used to authenticate you as a Queen’s student and get you to the Examity portal. From there, you set up your profile by entering your name, taking a facial scan, and uploading your photo ID. Any government-issued photo ID will work; however, Queen’s strongly recommends you use your Queen’s-issued student photo card. You select and answer three unique security questions, and enter a biometric keystroke signature.
Examity collects personal information when you write your exam—specifically, your exam responses and snapshots or a full recording of your exam session.

Q: Why does Examity’s “Information we collect” notice talk about accessing my financial information?

A: The agreement between Queen's and Examity differs from the default statement Examity posts on its website, and does not involve collecting any financial information from students. Since students at other institutions pay for Examity services personally, it collects their financial information. Queen’s pays for Examity students for its students, and no financial information is collected from Queen’s students.

Q: Does Examity protect my privacy?

A: Queen’s has reviewed Examity’s privacy and security policies and controls and is satisfied that Examity has a high level of security and meets requirements of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA). In addition, Queen’s has a legally binding agreement with Examity to use your personal information only for the purpose of providing the service.The terms Queen’s has negotiated are more stringent than, and take precedence over, the information posted publicly on Examity’s website.

Q: Where is my personal information stored?

A: Your personal information is stored in Canada, on Canadian servers under the control of Examity and subject to regular third-party security audits. Nevertheless, the platform is hosted in the United States and so data will travel through the United States. Queen’s has conducted a security review and is satisfied that all data is encrypted in transit and at rest. Additionally, our agreement stipulates that Examity must comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) which is the federal law that applies to private sector organizations operating in Canada.

Q: How long is my personal information kept?

A: Queen’s has negotiated a legally binding agreement with Examity. Under the terms of the agreement, recordings captured by Examity are available to the University and the instructor for thirty days after a recording is made and archived for an additional thirty days. Recordings flagged for a potential academic integrity violation will be retained in Examity for twelve months. After these time periods have passed, recordings are permanently deleted. Queen’s has also stipulated in the agreement that Queen’s can request permanent deletion of any personal information, including exam recordings and student profile data, at any time.

Q: Who can see my exam video?

A: Depending on your Faculty, an instructor and/or exam team may review your video. Note that, generally, only videos flagged by Examity are reviewed. If an instructor or exam team is concerned that there has been a departure from academic integrity, your video may be downloaded to serve as evidence in an investigation, and will be handled in accordance with your Faculty’s academic integrity procedures

Q: Does Examity share my personal information with third parties?

A: Examity shares information with its third-party service providers solely for the purpose of processing and storing exam data in fulfilment of its agreement with Queen’s. Examity is contractually bound not to share any information, including student personal information, with any other third parties.

Exam Experience

Q: Where can I take my exam?

A: You can take your exam in a room of your choosing, but you must always be alone in the room for the duration of the exam. It is your responsibility to notify others in your environment that they should not enter the room during your exam. Your desk and immediate exam writing area must be cleared of any unauthorized resources, such as books, papers, and other items that might compromise the integrity of the exam writing. Note that you cannot take your exam while on a bed.

Q: What kind of identification do I need to provide for an exam with Examity?

A: You will be expected to provide either your Queen’s Student Photo ID card or a government-issued photo ID at the beginning of each exam session. Note that this ID must be the same ID you have used in setting up your Examity profile. See the onQ Examity Student Quick Guide for support with setting up your Examity profile. Students without either of these accepted ID formats will not be permitted to proceed with the exam. Information about student identification and how to replace lost or stolen cards can be found at the Office of the University Registrar website.

Q: What happens while I am taking the test or exam?

A: You will be monitored and recorded during your exam to make sure that no one has any unfair advantages while testing. Your instructor will be notified of any suspicious activities and will have video evidence of your session.

Q: What is flagged as a potential infraction of academic integrity during an exam?

A: As with in-person exams, instructors are responsible for setting the rules for remotely proctored exams – these rules are communicated to Examity for application during the exam session and will be used to determine what kind of event is flagged as a potential infraction. Examples of events or behaviours that may be flagged for review include, but are not limited to:
•    Presence of others in the room;
•    Presence of prohibited resources (e.g., notes, devices, etc.)
•    Looking away from the monitor for prolonged periods;
•    Leaving the room or moving out of view of the webcam;
•    System changes (e.g., use of unauthorized applications)
•    Unauthorized hardware (e.g., extra monitors)

Q: Who decides whether a flagged event will result in follow-up?

A: It is the responsibility of the instructor to review any flagged events and to determine if an academic integrity infraction has occurred. Following University guidelines, the infractions may be resolved by the instructor or through your Faculty or School adjudication process. Please refer to the Queen’s University Senate Policy on Academic Integrity Procedures – Requirements of Faculties & Schools for more information on academic integrity violations and adjudication procedures.

Q: Who will be proctoring my exams?

A: The Examity proctor team is comprised of strong communicators, technical troubleshooters and well-focused college professionals. Each Examity proctor has been interviewed by a member of Examity's senior management team.

Q: Will I have the same proctor every time I take my test?

A: Examity proctors are randomly assigned to exams. You may get the same proctor more than once, but you may also have a different proctor for each test.

Q: Does the process of connecting to my proctor cut into my exam time?

A: No. The five-minute authentication process does not cut into your exam time. The timer on your exam does not start until you have begun the test.

Q: What if I have a question about the exam?

A: Questions about exam content cannot be addressed by a remote proctor during exams. If your instructor has indicated that they will take questions (e.g., via email) during the exam, contact your instructor as necessary. If your instructor is not available to take questions, state your assumptions in your answers, if possible, and contact your instructor after the exam.

Q: What if something goes wrong with Examity during my test?

A: Please note that your course instructor(s) cannot offer any assistance with technical issues related to the Examity platform.

For any technical issue with the Examity platform, Examity offers technical support 24 hours a day, 7 days a week. If something goes wrong either before or during an exam, you can connect with the Examity support team by email (support@examity.com), phone (1-855-392-6489) or their live chat, available from your Examity Dashboard.

Q: Can I use the washroom during an exam with Examity?

A: During exams longer than one-hour, brief washroom breaks will be permitted and noted by the remote proctor for the instructor’s later review. It is recommended, however, that students take any required breaks prior to the start of the exam. Note that after returning from a washroom break, you may be asked by the remote proctor to perform a new room scan, including a re-inspection of the desk space, through a 360-degree room pan and desk sweep.

Q: What if I experience illness or am forced to leave because of an emergency during an exam?

Live Proctoring:  Notify the proctor prior to exiting the online exam session. Inform your instructor as soon as possible. Your instructor will then follow the procedures for your faculty to determine if you are able to write a deferred exam.

Automated Proctoring: Close the online exam session. Inform your instructor as soon as possible. Your instructor will then follow the procedures for your faculty to determine if you are able to write a deferred exam.

Instructors

For general support with using Examity with onQ courses*, please consult the onQ Examity Instructor Quick Guide (PDF, 1.3 MB).

*For support with using Examity in Elentra courses, please contact the BHSc Support Team.

Q: Who are the Examity Proctors?

A: The proctor team is comprised of strong communicators, technical troubleshooters and well-focused college professionals. Each Examity proctor has been interviewed by a member of Examity's senior management team.

Q: How can I ensure my test instructions are understood by the proctor and followed by the student?

A: Examity software includes a workflow for test providers. The test rules page enables instructors to customize the test experience just like they would in the classroom. For example, instructors can determine the length of the exam, and create specific rules for what a test-taker can and cannot have with them during the test. The rules page also enables instructors to select the security level and indicate unique accommodations, such as extended time allowances for specific test-takers. See the onQ Examity Instructor Quick Guide (PDF, 1.3 MB) for support with setting up an exam with Examity.

Q: How do I ensure student accommodations are honoured for an exam?

A:When setting up your exam in Examity, ensure that you enter any necessary accommodations for students by selecting 'Yes' from the Special Accommodations drop-down menu and entering the relevant accommodation information in the comment box. Please see the onQ Examity Instructor Quick Guide (PDF, 1.3 MB) for step-by-step instructions.

Q: What is flagged as a potential infraction of academic integrity during an exam?

A: As with in-person exams, instructors are responsible for setting the rules for remotely proctored exams – these rules are communicated to Examity for application during the exam session and will be used to determine what kind of event is flagged as a potential infraction. Examples of events or behaviours that may be flagged for review include, but are not limited to:

  • Presence of others in the room;
  • Presence of prohibited resources (e.g., notes, devices, etc.)
  • Looking away from the monitor for prolonged periods;
  • Leaving the room or moving out of view of the webcam;
  • System changes (e.g., use of unauthorized applications)
  • Unauthorized hardware (e.g., extra monitors)

Q: I see there are a number of flags noted within my report – what does each flag colour stand for?

  • Green flags signify that everything went well with an exam. That means that authentication was verified and no exam violations occurred. Two green flags on an exam are ideal. 
  • Yellow flags indicate that a rule has technically been broken, but a violation of academic integrity has not necessarily taken place. 
  • Red flags indicate clear violations of academic integrity. 
  • Blue flags indicate that a technical issue occurred during the testing session. 

Q: What if students have questions during an exam?

A: As questions about exam content cannot be addressed by an Examity proctor, please ensure you communicate your preferred workflow (if any) to both students and Examity for taking questions during the exam. For example, should you wish students to email you their questions during the exam, be sure to communicate this workflow to students beforehand, as well as when setting up your exam rules in Examity. See the onQ Examity Instructor Quick Guide for support with setting up an exam with Examity.

Q: How many days until I get the results back?

A: Examity provides real-time updates. As a student goes through the proctoring process, the system is updated automatically. Instructors are able to check whether the test-taker has scheduled the test, whether the proctor has submitted comments, and if the test has passed the audit stage. 99% of tests are available within 48 hours.

 

 

Communication
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