University Registrar

OFFICE OF THE

University Registrar

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SOLUS Central: Before You Begin

 

 

Here you can find information on how to access the SOLUS Student Centre.

Check the sidebar to learn how to edit things such as your personal information and view financial and academic information!

PLEASE NOTE: The following is a navigation guide to using SOLUS.

To log into the SOLUS Student Centre, please go to: https://my.queensu.ca/

Coronavirus (COVID-19) pandemic - Current Services and 2020-21 Dates and Deadline Adjustments

The Office of the University Registrar (OUR) is here to provide service to you.
We continue to offer online and remote service delivery to help reduce the global spread of the COVID-19 virus.
Our commitment to provide support to you remains our priority during this time and our core operations will continue.  As many staff within the OUR are working remotely, we would ask that your inquiries be directed as follows:
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g.  degree certificate) from us, go to our Document Request page for easy instructions.
We are regularly updating our website and will be adding “how-to” videos to help you get what you need as quickly as possible.
Please continue to monitor the Queen’s University’s COVID-19 webpage (https://www.queensu.ca/covidinfo/) for the most up to date information.
 

Fall 2020 Process Changes and Deadline Adjustments

In response to operational changes at the university due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:
  • Extending the undergraduate / distance Fall 2020 tuition payment date to September 30 from Sept 1, as course registration is happening in August instead of July. This also consolidates due dates for fall term payments  - On September 30, all tuition and fees will be due, including fall residence fees.
  • Extending fall course drop dates, without financial penalty, to week 8 in the fall term, recognizing the need to provide students more time and flexibility to settle into the term and adjust to the impacts of remote course delivery on their academics. http://queensu.ca/registrar/resources/sessional-dates
  • Maintaining all entrance bursaries and in-program awards that take into account living expenses, even if they were awarded with an assumption that students would not be living at home.  See: https://www.queensu.ca/studentawards/covid-19-important-financial-aid-related-information-and-updates-2020-21-prospective-first-entry
  • Distributing all financial awards per term, instead of annually. This aligns with tuition deadlines and OSAP allocations, and will help maximize clarity regarding student accounts on a per-term basis.
  • Currently withholding monthly interest fees on unpaid balances.
  • Currently waiving the $150 late fee on overdue accounts
  • Temporarily revising withdrawal and readmission processes to assist graduate students who could not work on degree requirements for Summer 2020 term.
  • Instituting more flexible deadlines for disbursement of all internal funding related to graduate student research.
What is SOLUS?

On March 9th, 2011, Queen's University changed the way that we deliver online services to students and alumni.

As part of the broader implementation of the new Oracle PeopleSoft Information system, the student / alumni service known as 'QCARD' was replaced with the SOLUS Student Centre.

SOLUS is a Gaelic word that means "knowledge and light". It also stands for "Student On Line University System."

Because many alumni will not be familiar with the new system, we have prepared an easy to use tutorial that will explain how to access SOLUS, and how to order services from it.

Your NetID

In order to login to the SOLUS Student Centre, you will be asked to provide your NetID and password.

Some people, including alumni, may not remember their NetID, while others may never have been issued one while they were students.

The NetID is an issued combination of letters and numbers which is unique to each student. Think of it as your individual passkey to unlocking online services from Queen's.

If you don't have a NetID, you can activate one by going to http://netid.queensu.ca/activate

This utility will require two things - one of which is your Student ID Number. If you do not remember your Student ID Number, you can contact the Office of the University Registrar at solus@queensu.ca, and our staff will be able to assist you.

If you have your NetID, and don't remember your password, you can do either of the following:

  • If you created your Challenge Questions and supplied an Alternate Email address, you can use the  Self Service Password Reset Tool
  • If you did not create your Challenge Questions and did not supply an Alternate Email address, you will have to contact the IT Support Centre by completing the Online Help Form

 

Allowing Pop-Up Windows

If you are planning on printing forms from the SOLUS Student Centre, please ensure that your web browser (Internet Explorer, Mozilla Firefox, Safari) is set to allow pop-up windows.

SOLUS generates form requests by producing them in an Adobe pdf format in a new browser window. If your browser is set to block pop-ups, then your forms will not appear on your computer.

In order to help users be able to allow pop-ups, instructions have been produced that list the steps involved for various compatible browsers for both the Mac and PC computing environments: https://www.queensu.ca/its/software/supported-software/web-browsers/pop-ups/enabling-pop-ups-tutorial

Your certificate should generate in PDF form in a new window, which you can save or print for your taxation records.

If your certificate does not generate, please review steps 1 and 2 to ensure that your browser is allowing the new window to be created.

Logging into the SOLUS Student Centre
  • Click on the "Search and Sign In" icon located in the top right-hand corner of Queen's affiliated websites

     

     

     

             Click on the "Search and Sign In" icon located in the top right-hand corner of Queen's affiliated websites

  • Select "MyQueen'sU - SOLUS, MyHR and more" from the revealed menu

            Select "MyQueen'sU - SOLUS, MyHR and more" from the revealed menu

  • Select the "SOLUS" link from the left hand column

            Select the "SOLUS" link from the left hand column

  • Log in using your NetID and password.

            Log in using your NetID and password.

 
 
 
Managing Admissions

Click here to navigate to our 'Managing Admissions' information page containing instructions for the following:

  • Apply for Admission
  • Personal Statement of Experience (PSE)
  • View Application Status
Managing Academics

Click here to navigate to our 'Managing Academics' information page containing instructions for the following:

  • Academic Planner
  • Apply for Graduation
  • Class Schedule
  • Course History
  • Enrolment Appointments
  • Enrolment Verification
  • Enrolment: Add
  • Enrolment: Drop
  • Enrolment: Edit
  • Enrolment: Swap
  • Exam Schedule
  • Grades
  • Program Plan Selection
  • Transcript: Request Official
  • Transcript: View Official
  • Transcript: View Unofficial
  • Transfer Credit Report
  • What-If Report
Managing Finances

Click here to navigate to our 'Managing Finances' information page containing instructions for the following:

  • Account Activity
  • Enrol in Payment Plan
  • Payments
  • T2202A Income Tax Certificates
  • Enter / Review Bank Information
  • Account Inquiry
  • Opt-Out Options
  • Service Charge Rates (Past and Current)
  • View Financial Aid
  • View Award Applications
Managing Personal Information

Click here to navigate to our 'Managing Personal Information' information page containing instructions for the following:

  • Addresses
  • E-mail addresses
  • Phone numbers
  • Names
  • Granting Permission to Release Personal Information
  • Demographic Data
  • Emergency Contacts