University Registrar

OFFICE OF THE

University Registrar

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SOLUS Central: Managing Finances

The SOLUS Student Centre provides you with a comprehensive list of fees and other charges, the ability to direct deposits to your bank account, as well as manage your financial aid and awards applications.

PLEASE NOTE: The following is a navigation guide to using SOLUS.

To log into the SOLUS Student Centre, please go to: https://my.queensu.ca/

For general inquiries please contact solus@queensu.ca

Coronavirus (COVID-19) pandemic - Current Services and 2020-21 Dates and Deadline Adjustments

The Office of the University Registrar (OUR) is here to provide service to you.
We continue to offer online and remote service delivery to help reduce the global spread of the COVID-19 virus.
Our commitment to provide support to you remains our priority during this time and our core operations will continue.  As many staff within the OUR are working remotely, we would ask that your inquiries be directed as follows:
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g.  degree certificate) from us, go to our Document Request page for easy instructions.
We are regularly updating our website and will be adding “how-to” videos to help you get what you need as quickly as possible.
Please continue to monitor the Queen’s University’s COVID-19 webpage (https://www.queensu.ca/covidinfo/) for the most up to date information.
 

Fall 2020 Process Changes and Deadline Adjustments

In response to operational changes at the university due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:
  • Extending the undergraduate / distance Fall 2020 tuition payment date to September 30 from Sept 1, as course registration is happening in August instead of July. This also consolidates due dates for fall term payments  - On September 30, all tuition and fees will be due, including fall residence fees.
  • Extending fall course drop dates, without financial penalty, to week 8 in the fall term, recognizing the need to provide students more time and flexibility to settle into the term and adjust to the impacts of remote course delivery on their academics. http://queensu.ca/registrar/resources/sessional-dates
  • Maintaining all entrance bursaries and in-program awards that take into account living expenses, even if they were awarded with an assumption that students would not be living at home.  See: https://www.queensu.ca/studentawards/covid-19-important-financial-aid-related-information-and-updates-2020-21-prospective-first-entry
  • Distributing all financial awards per term, instead of annually. This aligns with tuition deadlines and OSAP allocations, and will help maximize clarity regarding student accounts on a per-term basis.
  • Currently withholding monthly interest fees on unpaid balances.
  • Currently waiving the $150 late fee on overdue accounts
  • Temporarily revising withdrawal and readmission processes to assist graduate students who could not work on degree requirements for Summer 2020 term.
  • Instituting more flexible deadlines for disbursement of all internal funding related to graduate student research.
Enrol in Payment Plan - Graduate Students only
The following instructions will guide you through the PPL process in the SOLUS Student Centre
  • Under the Finance Tab, go to the 'other financial' drop down menu and select the “enrol in payment plan” sub tab. This screen allows you to select the payment plan.
  • Click the radio button to select the plan

Note: You will see a Maximum Amount of $25,000.  This does not mean your fees are $25,000.  This is an internal to Queen’s only amount.

  • Click NEXT to go proceed to the next screen. 
  • Review Instalments - This screen shows you your scheduled payments and withdrawal dates. The instalment schedule is based on your current eligible charges.

If there are any charges that are reversed or reduced, then the instalments will automatically change accordingly. You are reminded to check this screen regularly - monthly is recommended.

  • Click NEXT to proceed to the next screen.
  • Agreement- At this screen you will be asked to accept the agreement. You will not be allowed to proceed until you have accepted the agreement
  • Click NEXT to proceed to the next screen
  • Bank Information - At this screen existing banking information will display.  Please verify that it is correct. If the fields are blank, then you will be required to enter your banking information

Exceptions : International students who have not yet established their bank accounts.  International students can attend the bank of their choice once they have arrived.    

Once you have opened your bank account, then either log onto SOLUS and enter your banking information or submit a copy of a void cheque to the University Registrar’s Office.  We will enter it for you.

  • Click ENROLL to proceed to the next screen
  • Results - This screen will confirm your enrollment into the PPL
  • Click on VIEW MY ACCOUNT to proceed to the next screen
  • Account Summary- This screen shows your account summary noting there should be a $0.00 in the Current due field (unless you have outstanding ‘other’ fees owing).   
Please note that If you have unpaid debt from a previous term, you may NOT participate in a payment plan until the outstanding debt is paid.

PPL Enrolment Instructions (286 KB)

 

Problems enrolling through SOLUS?
If you are experiencing issues registering your PPL through SOLUS, please contact fees@queensu.ca

 

Payments
  • 1. On the main page of SOLUS scroll down to the Finance section, click on the ‘other financial…’ dropdown box and select Payments. Click the Go button.

    1. On the main page of SOLUS scroll down to the Finance section, click on the ‘other financial…’ dropdown box and select Payments. Click the Go button.

  • 2. You will then be presented with a list of all credits to your account, including payments and opt-outs.

    2. You will then be presented with a list of all credits to your account, including payments and opt-outs.

Payments
T2202A Income Tax Certificates
  • 1. On the main page of SOLUS scroll down to the Finance section, click on the ‘other financial…’ dropdown box and select T2202A Tax Forms. Click the Go button.

    1. On the main page of SOLUS scroll down to the Finance section, click on the ‘other financial…’ dropdown box and select T2202A Tax Forms. Click the Go button.

  • 2. Select your requested year and click Retrieve. SOLUS will then prepare your T2202A and it will appear in a pop-up.

    2. Select your requested year and click Retrieve. SOLUS will then prepare your T2202 and it will appear in a pop-up.

T2202A Income Tax Certificates
Please note:

If you are planning on printing forms from SOLUS, please ensure that your browser allows pop-ups. If your web browser is set to block pop-ups, your T2202A will NOT produce. To allow pop-ups, please consult the information contained in the 'Allowing Pop-Up Windows' tutorial located here.

Forms will appear in a new window in .pdf format.

After you have allowed pop-ups, and have generated a form command, please look for additional tabs below the browser menu bar. Your document may not automatically load on the screen, and may be located under a new tab, or screen.

If your certificate does not generate, please review steps 1 and 2 to ensure that your browser is allowing the new window to be created.

 
Opt-Out Options

Student Activity Fees are levied in order to support various activities and services to students. A portion of these fees are mandatory and cover access to athletic, health and wellness facilities. Some are optional and support various campus groups and organizations.

Student Activity Fees are determined by the respective student governments at Queen's (AMS, SGPS), who also oversee the 'opt-out' process for optional fees.

Printable Fee Statements

The Office of the University Registrar (OUR) is pleased to announce that Queen’s students can now access a printable student fee statement via their SOLUS Student Centre. This new enhancement has been designed to save you time and provide a more convenient way for you to obtain a clear summary of all of your charges and payments.

You can check out your new fee statement in SOLUS by:

  1. Clicking on the 3rd hyperlink in the ‘Finances’ section, labelled ‘Fee Statements’;
  2. Selecting the correct ‘Academic Career’ (Undergraduate or Graduate) and ‘Term’ from the dropdown menus displayed; and,
  3. Clicking on the green icon labelled ‘View Statement’

Please note that the fee statements are produced by term in a PDF document and must be printed individually (Fall 2012 and all subsequent terms are available). Your web browser must also be set to allow pop-up windows.Instructions can be accessed from the following links:

Printable Fee Statements - Video Tutorial (0:35)

Printable Fee Statements - PDF

Should you have any further questions about the new student fee statements, please contact OUR staff at solus@queensu.ca or visit our office in Gordon Hall, Room 125.

View Financial Aid
To view your active Award Applications, please select the 'View Financial Aid' hyperlink in the 'Finances' section of your introductory SOLUS page ( 'Financial Aid' subsection):

To view your active Award Applications, please select the 'View Financial Aid' hyperlink in the 'Finances' section of your introductory SOLUS page ( 'Financial Aid' subsection):

View Award Applications
 
To view your active Award Applications, please select the 'View Award Application Status' hyperlink in the 'Finances' section of your introductory SOLUS page ( 'Financial Aid' subsection):
 
To view your active Award Applications, please select the 'View Award Application Status' hyperlink in the 'Finances' section of your introductory SOLUS page ( 'Financial Aid' subsection):