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Queen's University
 

How To Apply For A Refund

In order to receive a refund, ensure your banking information is in SOLUS. From Jan 2-Feb 14, no refund requests will be processed unless for extenuating circumstances.
  • Refunds will only be processed via Electronic Funds Transfer (EFT),direct deposit to bank accounts held at Canadian financial institutions. It is important to ensure that your banking information on SOLUS is complete and up-to-date.
  • Students who have completed their degree requirements can follow the normal process to initiate a refund request by attending in person at Room 125, Gordon Hall.

Electronic Funds Transfer (EFT)

All refunds (including Awards) will be directly deposited into your personal bank account held at a Canadian financial institution using electronic funds transfer (EFT). Please note the following: Refunds are issued via EFT deposit using the banking information that has been entered by the student on SOLUS.  Ensure this information is up-to-date.  Only personal bank accounts held at a Canadian financial institution can be entered/accepted.

  1. Undergraduate bursaries/scholarships will be paid by EFT is your student fee account is paid in full.
  2. Graduate Awards will continue to be paid to your bank account via EFT, where refunds will be deposited directly to personal bank accounts.
  3. Students within the School of English and Faculty of Education students taking AQ courses should request refunds directly from the School of English and the Faculty of Education.
  4. For Students receiving OSAP, please visit this link for information on possible exceptions.

Please note the following:

  1. Refunds are issued via EFT deposit using the banking information that has been entered by the student on SOLUS.  Ensure this information is up-to-date.  Only personal bank accounts held at a Canadian financial institution can be entered/accepted.
  2. Undergraduate bursaries/scholarships will be paid by EFT if your student fee account is paid in full.
  3. Graduate Awards will continue to be paid to your bank account via EFT where refunds will be deposited directly to personal bank accounts.
  4. Students within the School of English and Faculty of Education students taking AQ courses should request refunds directly from the School of English and the Faculty of Education.
  5. For students receiving OSAP, please visit this link for information on possible exceptions.

Enter/Update Your Personal (Canadian financial institution) banking information on SOLUS.

  • Log into SOLUS to add/update your Canadian financial institution banking information.
  • Before you begin make sure you have your banking information ready (i.e. your branch/transit number, your bank number and your account number). This information is available on your cheques or from your branch/bank directly.
    • To assist you with this process, we have provided (on SOLUS) an example of where this information can be found on your cheques. From the SOLUS main menu, click on the Bank Information link to go to the View Bank Information screen;
    • On the View Bank Information screen your banking information (if any) will show;
    • If there is no (Canadian financial institution) banking information or if the information that is displayed is incorrect, then click on the Add/Change Bank Info link/button to go to the Acceptance Screen (Please ensure that there are no dashes or spaces in the number when inserted);
    • At the Acceptance Screen - read the information carefully and click on Accept to Proceed to go to the Add/Change Bank Information screen;
    • At the Add/Change Bank Information screen - key in your banking information into the appropriate fields. You will be asked to key in your account number twice.
    • Click Add/Change Bank Info button to update your record;
    • Result: You have now updated your banking information and you will be returned to the first screen that will display your updated banking information;
    • If the updated information is not correct (keyed in wrong branch, or account number, etc.) then repeat the above listed steps.

If you experience any problems or if you have any question or concerns, please contact the Office of the University Registrar - Records and Services via email at solus@queensu.ca .  Please include your student number, name and a phone number in your correspondence.

Refund Form

Contact Us

Mail
Gordon Hall, Room 125
Queen's University
74 Union Street
Kingston, ON K7L 3N6
Telephone / Fax
General Inquiries: 613.533.2040
Tuition and Fees: 613.533.6894
Fax: 613.533.2068
Email
General Inquiries: solus@queensu.ca

Queen's University Fee Policies

Contact Us

Mail

Office of the University Registrar
Gordon Hall, Room 125
74 Union Street
Kingston, ON Canada K7L 3N6

Telephone / Fax

General Inquiries: 613 533 2040
Tuition and Fees: 613 533 6894
Fax: 6130533 2068

E-Mail

General Inquiries: solus@queensu.ca
Transcripts: mailto:transcpt@queensu.ca

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000