Queen's University

New system helps staff, faculty manage NetID passwords

 
2012-11-07

Staff and faculty now have two new convenient options for resetting their NetID passwords, in addition to contacting their IT administrative representative.

“This will enhance access to services during non-business hours and remove past limitations for faculty and staff to reset their own NetID passwords, which they can do using the NetID Self Service Password Reset tool,” says Sandra Brooks, Coordinator, IT Support Centre.

The NetID Profile Manager allows for online password management. This is particularly helpful for staff and faculty who access PeopleSoft administrative systems and must change their passwords every 120 days to protect personal and confidential data. Furthermore, staff and faculty can use the profile manager to enter challenge questions and an alternate (non-@queensu) email address, giving them the option of resetting their password, should they forget it, by going to the Self Service Password Reset page instead of seeking the assistance of their IT administrative representative.

Staff and faculty can also get assistance managing or resetting their NetID password by speaking with an ITServices staff member in the Queen’s Learning Commons, located on the main floor of Stauffer Library. They must present photo identification and documentation with their staff number on it.

ITServices reminds staff and faculty to never provide their NetID password or answers to their challenge questions in person, by email, or by telephone. Tutorials have been posted online for changing your password and setting up your challenge questions/alternate email.
 

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