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Queen's University

Getting Started for Students


Information Technology Services welcomes you to Queen's!

Five Quick Tips to help you get started at Queen's

ITS 2014 Checklist (PDF*, 557 KB)

* PDF files can be read for free using Adobe Acrobat Reader.


Getting Started in Five Easy Steps


1. Save money!


Getting ready for university can be expensive – save some money! Queen's provides Microsoft Office for free to all students. (Download and install it now...)


We negotiate exclusive educational pricing on software, which we then pass on to you! Here are a couple of ways to obtain ITS supported software:


2. Protect yourself!


Here are some ways to keep your personal information safe:


Visit the Security section of the ITS website to learn more about information security and safe computing.


3. Get connected


Get the best connection possible! Once you're on campus, you’ll be able to set up your network connections:


  • Wireless is available in most buildings on campus. (See our Wireless Map for locations.) There are a few choices for wireless networks, but we recommend using “QueensuSecure_WPA2.” You don't need to log in each time you use it, and it's more secure (of course!) Here are some tutorials to help you get connected!
  • If you are moving into residence, wired network access (ResNet) is also included in your fees.

4. Need a computer?


Not sure what you'll need? The Campus Computer Store offers amazing discounts on hardware and accessories – even cellphone plans! Financing options are available too!


Our knowledgeable store staff can offer advice on what to buy and how to get the best deals. Check out our 2014 Shopping Guide– featuring computer bundles at educational pricing to give you a head start on the school year.


As the name suggests, we are conveniently located on the main campus – be sure to visit us in Dupuis Hall! (See the Quick Reference Guide for location and hours.) And you don’t wait until you're here to buy your gear... Shop online anytime at For any questions, you can always email us or call us at 613-533-2058.

5. Ask for help!

Having some IT hiccups? Queen's IT Support Centre (ITSC) wants to lend a hand! The ITSC is your first point of contact for technical problems and can provide advice on safe computing. We also have a Hardware Repair Shop where we are authorized to perform warranty service on many name brand computers.


Visit us, call us at 613-533-6666, or contact us online – and we'll be happy to help you out! (See the Quick Reference Guide for our contact info and hours.)


Need more info?


Visit our Services for Students page to learn more about what ITS can do for you!



Quotes from Students


“I wish I’d known...”


  1. MS Office is free for all students during their time here.
  2. ITS has good tutorials for setting up your email with your phone.
  3. That there is a computer help desk in Stauffer Library.

~ Feedback from a first year engineering student


Quick Reference Guide


Quick Reference Guide

Kingston, Ontario, Canada K7L 3N6 613.533.2000