Please contact the ITServices General Office at 613.533.2244 or by email (at g13-l@lists.queensu.ca) to confirm your license renewal has been processed.  Note: if your PC is running a 64 bit operating system you will need to request a license for the 64 bit version of the software - but this will run on Vista or Windows 7 only - not XP.  Please specify 64-bit Vista or 64 bit Windows 7 on the renewal application.  If you are not sure whether your operating system is 32 or 64 bit, look at the System settings (Control Panel > System).  If your system is 64 bit

• XP - x64 will appear in the name: "Windows XP Professional x64 Edition" - Note - IBM SPSS Statistics 21 will not run on 64 bit XP
• Vista Or Windows 7 look at the System Type where it will say "64-bit Operating System"

Ida now offers a tweak to just run the licensing step of the SPSS install.  It is restricted so you will have to request access to it before you can run it.  Contact the ITServices General Office at 613.533.2244 or by email (at g13-l@lists.queensu.ca) to get access to the tweak. Note that there are 2 tweaks to license SPSS - the upper one in the list at Tweaks > Add is for last year's version - version 20 - and the lower one is for version 21.  Make sure you pick the one for your version.  If the License tweak doesn't work it may be that your internet connection is blocking the license wizard's access to the SPSS server. If the wizard didn't work, it will recommend trying the  e-mail method in The Internet Authorization Status window.  

• In The Internet Authorization Status window, click Next
• In the Email Authorization window, select which type of email program you use (desktop client like Outlook or webmail), click Next
• Follow the steps in the window to create an email to SPSS with the above code and the Lock code.
• For a desktop client (e.g. Outlook) the wizard should open a window with a message entered and ready to be sent to SPSS - send it
• When you receive the code from SPSS, click Next (if the message took so long to come back you have lost the window, repeat the above steps to get to this point again)
• On the E-mail Sent window click on the Enter License Code button
• On the License Code window, select the code they sent you in the e-mail and type Ctrl +c and select the license code edit box and type Ctrl+v to paste and click Next
• with luck it will report a successful licensing - follow the rest of the prompts.  If you have problems or would like assistance, please call the support centre at x36666.

In order to provide access to .spo files SPSS has an application called the "Legacy Viewer," which is the SPSS 15.0 SmartViewer with the licensing stripped off. If you wish to view and edit output created in the versions of SPSS that created .spo files, please install the Legacy Viewer and open the older output using that application. Legacy Viewer is on the installation CD and also available from Ida.

The web site can be found at http://www-01.ibm.com/software/analytics/spss/products/statistics/support.html.

Join the SPSS mailing list - the URL is http://listserv.uga.edu/cgi-bin/wa?A0=spssx-l.

This problem should be fixed by running the Microsoft Visual C++ redistributable which is included with the install at C:\Program Files\IBM\SPSS\Statistics\21\VC9\Vcredist_x86.exe (32 bit) or C:\Program Files\IBM\SPSS\Statistics\21\VC9\Vcredist_x64.exe (64 bit)