ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the online help form or call us at 613-533-6666.
You can't install the 64-bit version on a 32-bit operating system. We recommend you choose the version that's compatible with the version of Windows that you are running. See How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
Solid Edge will not run on a Mac OS. Mac users are able to access Solid Edge ST on the computers at the ILC.
Are you trying to do this over wireless? Solid Edge is a really big program and the install file is huge. You should use a wired connection to download anything that big. There are wired connections in the library. Many new compact computers require a dongle or adapter to connect to a wired network - these are available for purchase in the Campus Computer Store.
The installer will install over an existing install of Solid Edge ST6. You can have multiple versions of Solid Edge on your computer, but the Queen's licence is only for ST6, so you may want to uninstall old versions you no longer use.
Check the Solid Edge system requirements.
The install should have installed it, but if something went wrong, contact the IT Support Centre and they can send you the licence file - SELicense.dat. Copy this into the Preferences folder of your install directory, usually - C:\Program Files\Solid Edge ST6\Preferences
You may need to reboot before the installer will copy in the license file, so try that first.
If you try installing the 32-bit version on a 64-bit computer (most new PCs are running 64-bit operating systems) the installer may try to copy the file to the wrong place, so make sure you use the version of the software appropriate for your operating system. See How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
If you installed Solid Edge before August 30, 2014, you will be missing both the current licence file and some patches. We recommend you reinstall.
The install should have included it, but if something went wrong, contact the IT Support Centre and they can send you the file Normal_APSC161_2013F.dft to copy into your templates directory - usually C:\Program Files\Solid Edge ST6\Templates.
The install should have set this, but if something went wrong, you can change it. Open Solid Edge, click on the icon in the upper-right and select Solid Edge Options on the menu. Select Helpers on the left, and click Ordered on the right, then click Apply.
The install should have included a list for you, but if something went wrong, you can update the list by clicking on the Edit Creation Options link in the Solid Edge start up window, and then adding and removing what's listed. If you can't find the APSC 161 Draft when you Browse, see the FAQ above for how to get it into your Templates folder.
Go to Start > Accessories, right-click on command prompt and click "Run as administrator". Enter "cd C:\Windows\System32" (replace the directory with what is appropriate for your PC), and then enter "regsvr32 vbscript.dll". It should confirm that vbscript has been registered - try the install again.