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Queen's University

QWS 3270 Secure


ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

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  • Q. How do I get access to pcics?

    pcics is restricted to staff and faculty.

    To obtain access to the BI Query data warehouses, follow these directions:

    1. contact Terena Grice (note - current financial data is now available through PeopleSoft)
    2. Once authorized, the QWS3270 software can be installed from Ida. Open the Ida program, then open the Task Manager.
    3. If you don't see QWS3270 listed, select Check Server off the File menu. Your NetID and password is required to install this programs.
    4. Ida will automatically install the QWS3270 software and configure it to connect to pcics
  • Q. Why do I get a connection failure when I try to login?

    There are a few things that can cause a connection failure.

    • The account and/or password is incorrect.  Note that this isn't always the same as your netid account or password.
    • The IP address assigned to your PC is not in the accepted range for accessing pcics.  Call the support centre and get them to check your IP address against the list.
  • Q. I have a new PC. Why won't Ida let me download the software, I had it on my old one?

    You have been allocated 1 license for the software. Once you have downloaded to a PC you can not download it again until your download access is reset. Contact the ITServices General Office by email (at or by telephone (at 613.533.6741) letting them know you have a new PC and need your license for BI Query and the data warehouses reset (be sure to include the list of data warehouses and whether you need BI Query Update or just BI Query User).

  • Q. Can I install QWS3270 and use it on my home PC?

    Access to the applications is restricted to PCs on the Queen's network - so even if you install the software you won't be able to login. There is a remote access service - see Managed Services for Windows Remote Access for details.

Kingston, Ontario, Canada K7L 3N6 613.533.2000