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Queen's University
 

Help and Support

Verify Certificate

 

Certificates are used on secure servers as part of their security. At Queen's, Entrust Certificates are used for some hosts including mail.queensu.ca, webmail.queensu.ca, qshare.queensu.ca, and sso.queensu.ca.

 

Mac OS X does not recognize Entrust as a Root Certificate issuer. This causes a warning when the operating system accesses a site with a certificate signed by Entrust. Therefore, when you are accessing Queen's sites  that use Entrust Certificates, you will get a warning. You can manually tell your browser that the site is safe by following the instructions below.

 

 

  1. When accessing a site that uses an Entrust certificate the Verify Certificate screen will open 
    • Click the Show Certificate button
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  2. The Verify Certificate screen will expand to show you the Certificate
    • Click the Details link
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  3. The Verify Certificate screen will expand to show the details for the certificate 
    • In the Subject Name section verify that you are going to a Queen's site
    • In the Issuer Name  section verify that the certificate comes from Entrust, Inc.
    • Check the box beside Always trust "xxxxxx.queensu.ca" when connecting to "xxxxxx.queensu.ca"
    • Click the Continue button
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  4. The Password screen will open 
    • The Name: field should already be filled in
    • In the Password: field enter your password. This is your user account password that you use for things like installing software.
    • Click the OK button
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  5. You will not have to verify this certificate again until the certificate expires.  This usually happens every 1-2 years.

Note:  You may have to repeat this procedure for other sites at Queen's that use Certificates from Entrust.


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Kingston, Ontario, Canada K7L 3N6 613.533.2000