Certificates are used on secure servers as part of their security. At Queen's, Entrust Certificates are used for some hosts including mail.queensu.ca, webmail.queensu.ca, qshare.queensu.ca, and sso.queensu.ca.
Mac OS X does not recognize Entrust as a Root Certificate issuer. This causes a warning when the operating system accesses a site with a certificate signed by Entrust. Therefore, when you are accessing Queen's sites that use Entrust Certificates, you will get a warning. You can manually tell your browser that the site is safe by following the instructions below.
- When accessing a site that uses an Entrust certificate the Verify Certificate screen will open
- Click the Show Certificate button
- The Verify Certificate screen will expand to show you the Certificate
- The Verify Certificate screen will expand to show the details for the certificate
- In the Subject Name section verify that you are going to a Queen's site
- In the Issuer Name section verify that the certificate comes from Entrust, Inc.
- Check the box beside Always trust "xxxxxx.queensu.ca" when connecting to "xxxxxx.queensu.ca"
- Click the Continue button
- The Password screen will open
- The Name: field should already be filled in
- In the Password: field enter your password. This is your user account password that you use for things like installing software.
- Click the OK button
- You will not have to verify this certificate again until the certificate expires. This usually happens every 1-2 years.
Note: You may have to repeat this procedure for other sites at Queen's that use Certificates from Entrust.