Please enable javascript to view this page in its intended format.

Queen's University
 

ITServices Supported Software


Information Technology Services provides five levels of software support to the Queen's community:

 

Applications that are supported by ITServices are assigned one of these support levels, regardless of whether the application is made available from Ida, in the public computing sites, through the Campus Computer Store, or by other means. Any application not explicitly assigned a support level will have a level of Referral.


First consideration for support will be decided upon by the operating system of the computer. If the operating system on the machine falls under the Expired category, all applications on the machine will default to the Referral category.

 

Operating System Information

ITServices encourages members of the Queen’s Community to ensure that they have a current, supported, operating system at all times. Feel free to contact the ITServices Support Centre for information on supported Operating Systems.

 


Operating System Versions Distribution Level of Support
Microsoft Windows 8
8, 8.1 Campus Computer Store Supported
Microsoft Windows 7 (32 bit/64 bit) SP 1 Campus Computer Store Supported
Microsoft Windows Vista 32 bit Enterprise and Business SP 2
Campus Computer Store Supported
Mac OS X 10.7, 10.8, 10.9 Campus Computer Store Supported




Software OS Versions Distribution Level of Support
Adobe Reader

Win

Mac

X 10.1.4

Reader X

Free Download

 

Supported

Supported

BI Query (formerly GQL)

Windows 7/Vista

Windows 8/Mac

10.1.2

Ida

Terminal Service

Installation/Referral

Fetch FTP Mac 5.3
Free Download Installation/Referral
Filezilla Win

3.5.3

Free Download

Installation/Referral

Granite Enterprise Win

4.8.1

Ida

Installation/Referral

Ida Win

2.1

Ida

Supported

Internet Explorer Win
Current Version
Supported
JellyFiSSH Mac v4.5 Mac Software Download Distribution/Referral
Mac Mail (IMAP Only) Mac Current Version
Supported
Mac Mail/ICal/Address Book (Exchange) Mac

10.8

10.7

Apple Installation/Referral
Maple

Win

Mac

14.0

Campus Computer Store Distribution/Referral
Matlab

Win

Mac

R2014 Campus Computer Store Distribution/Referral
Microsoft Excel

Win

Mac

2013, 2010
2011, 2008

Students: ProPlus Subscription

Faculty/Staff: My.QueensU.ca

Supported
Microsoft Outlook (IMap and MAPI)

Win

Mac

2013, 2010

2011

Students:  ProPlus Subscription

Faculty/Staff: My.QueensU.ca

Supported
Microsoft PowerPoint

Win

Mac

2013, 2010
2011, 2008

Students:  ProPlus Subscription

Faculty/Staff: My.QueensU.ca

Supported
Microsoft System Center Endpoint Protection (SCEP)

Win

Mac

2012

2012

Faculty/Staff: My.QueensU.ca
Supported
Microsoft Word

Win

Mac

2013, 2010
2011, 2008

Students:  ProPlus Subscription

Faculty/Staff: My.QueensU.ca

Supported
Mozilla Firefox

Win

Mac

Current Version
Current Version
Free Download Supported
NVivo Win 8 Campus Computer Store
Distribution/Referral
Oracle Database Client

Windows 7

Win Vista 64 bit

Win Vista 32 bit

Win XP

10.2.05.0

10.2.0.4.0

10.2.0.3.0

10.2.0.1.0

Ida Installation/Referral
Putty SSH Client. Win XP/7 Free Download Installation/Referral
QFTP Win 2.6.9 Ida Installation/Referral
QWS3270 Secure  (pcics) Win

4.6.0.1

Ida

Installation/Referral

Safari Mac Current Version Supported
SAS Win

9.2

 

Campus Computer Store

Distribution/Referral

Solid Edge ST 6

Win 64 bit

 

My.QueensU.ca 
Distribution/Referral
SPSS/PASW Statistics/IBM SPSS Statistics

Win 32-bit

Win 64 bit

Mac

22.0.0.0

22.0.0.0

22.0.0.0

Campus Computer Store

Installation/Referral

Distribution/Referral

Installation/Referral

TN3270X

Mac

3.2.4

Mac Software Download

Distribution/Referral
TSM Backup

Win8

Win Vista/7 32-bit

Win Vista/7 64-bit

Mac

6.4.1

6.4

6.4
6.4.1

My.QueensU.ca

Ida

Ida

My.QueensU.ca

Supported

Supported

Distribution/Referral

Supported

TSM Daily

Win Vista/7

3.2

Ida

Supported

Under Consideration Status
Comments
Degree Data Warehouse 10.3 - BI Query (formerly GQL) Ida - Beta ITServices & beta tester Review
Granite Enterprise5.6.1
Ida - Alpha ITServices Review
Expired Software OS Versions Queen's Archived Support Docs Vendor's Support Pages Date of Expiry
Microsoft Windows XP 32 bit Pro SP 3 2014/04/08

Request Change to the Supported Software List:

  • Users may request that applications be added to the support product list by submitting a request using the Supported Software Request Form http://www.queensu.ca/its/apps/forms/itsc/software_request/software_request.php
  • Presently the committee that reviews software applications for support has not convened but will do so in the immediate future. At such time any requests via the Support Software Request Form will be reviewed.

Kingston, Ontario, Canada K7L 3N6 613.533.2000