Service Activation Schedule
The table below provides an outline of availability for key services, based on one's role at Queen's University. A timeline for the provisioning of each service is also indicated.
Service activation timelines are subject to change at any time without notice. There may be delays resulting from the processing of HR data, or for service requests initiated through an IT Admin Rep or online form.
Note: This table does not include applicants. Once NetID activation is complete, applicants will have immediate access to SOLUS through MyQueen'sU.
|
|
Active/Emeritus Faculty |
Faculty/Staff |
Graduate Student |
Undergraduate Student |
Alumni |
|---|---|---|---|---|---|
|
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
|
|
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of email account setup |
|
|
N/A |
N/A |
N/A |
N/A |
N/A |
|
|
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
|
|
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
N/A |
|
|
N/A |
N/A |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
|
|
WPA2 wireless and eduroam (secure) |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
Within 24 hours of NetID creation |
|
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Immediately upon creation of NetID |
Help & Support
For assistance with activation timelines and procedures, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form. Faculty and staff may contact the ITAdmin Rep for their department.
Updated: March 31, 2017