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Queen's University
 

Service Fees

 

* prices subject to change without notice

General Labour Rates

 

Project Labour Rates

$85/hour for 10 hours or less.
Over 10 hours, quoted on a per project basis

ITServices Depot Labour Rate

$55/hour 'Depot'

(minimum 1 hour, subsequent charges will be billed in 1/2 hour increments)

ITServices Priority Rate OR

Onsite Labour Rate (departmental offices only; payment by account code)

$85/hour 'On-Site'

(minimum 1 hour, subsequent charges will be billed in 1/2 hour increments)

Hardware Repair Shop

 

Labour Rates

General Labour Rates apply

Data Backup

$75.00 + media (if required)

IT Support Centre

 

Triage Fee (software diagnosis and fix, if possible)

$25.00 flat fee

Labour Rates (Any elective service you wish us to do on your behalf; e.g. transfer Eudora mail to Outlook, re-configure computer for new employee, PoP3 to IMAP conversion, etc.)

General Labour Rates apply

Active Directory Computer Setup

General Labour Rates apply

Increased Exchange Email and Calendar Storage

 

Staff/Faculty/Grad Students 5 GB (Default Storage Level)

No Charge

Additional storage (On top of default 5 GB)

$10.00/GB/year

Storage Fees (With Backup)

 

Performance Disk

$3.00/GB/year

Capacity Disk

$2.00/GB/year

Storage Fees (Without Backup)

 

Performance Disk

$2.00/GB/year

Capacity Disk

$1.00/GB/year

Managed Services for Windows TSM Backup Server

 

Setup Fee

$75 one-time per account

0-5 Gigabytes of space

No Charge

6-50 Gigabytes of space

$2.76/GB/year (billed monthly)

51 Gigabytes of space & up

$1.08/GB/year (billed monthly)

Audio Visual Services

 

Audio Visual Technician

$65/hour

Audio Visual Operator

$45/hour

Domain Name Service

 

Charges for names outside of the queensu.ca domain

$75 per calendar year

(includes up to three free changes per calendar year)

Additional Charges

$25 per change after three changes

QShare

 

Departmental Group Accounts

 

Enhanced Service (Additional file storage in 1GB increments)

Storage Fees with Backup Performance Disk

Ad Hoc Group Account

$100/year service fee

(includes 1 GB file storage)

Additional File Storage

Storage Fees with Backup Performance Disk

Personal Accounts

 

Base Service (200 MB)

No Charge

Additional File Storage

Storage Fees with Backup Performance Disk

 

 Device Connection Charge

$15/device/year

Unix Shared Web Hosting Service

 

For sites under www.queensu.ca/:

 

Web Space (account with 250 MB storage)

No Charge

Additional File Storage

Storage Fees (with Backup)

For sites outside of www.queensu.ca/:

 

DNS (site domain name)

See Domain Name Service

Web Space (account with 250 MB storage)

No Charge

Virtual Web Hosting (includes answering to 1 domain name with logging and statistics

$75.00/year

Domain Name Alias (name only, uses same logging and statistics as main one)

+ $25.00/year

Alias Logging (in addition to name, added separate logging and statistics)

+ $25.00/year

Additional File Storage

Storage Fees (with Backup)

Virtual Server Hosting (Windows or Unix)

 

Setup Fee

$500 one-time per account

Disk Storage

Storage Fees

Memory

$25/GB/year

CPU

$50/CPU per year

Extra Network card (First one included)

$100 per year

Application Costs

Project Labour Rates Apply

Network Security

 

Firewall Management (Includes 1 Segment)

$1,200/site/year

Additional segments beyond 1

$400/segment/year

Streaming

 

Individual (1 GB)

No charge

Departmental (10 GB)

No charge

Course (5 GB)

No charge

Additional File Storage

Storage Fees with Backup Capacity

Software Version Control (Subversion Repository)

 

Code Repository (1GB)

$125/year

Additional File Storage

Storage Fees

Physical Server Hosting (Customer Owned)

 

Housing and Administration

See Data Centre section

Administration

$1,200/year/server

Backup

See TSM

Hardware Costs

Server must be a rack mount server

Application Costs

Project Labour Rates Apply

Operation System

Windows Version to be determined

Managed Services for Windows Shared MS SQL Server

 

Database Setup, Housing and Administration (1 GB of Storage Base)

$500.00/year

Additional Disk Space

Storage Fees with Backup Performance Disk

Telephone and Network Pricing (Monthly Rental Charges)

 

New telephone installations

$110.00 (one-time fee)

New Ethernet installations

$110.00 (one-time fee)

Telephone Line Charge

$21.09

DID Number (Direct Inward Dial - 3XXXX)

$8.21

Queen's Internal Number

$0.00

Private Number

$13.99

Off Premises Extension (OPX)

$33.05

Additional OPX

$4.86

8 or 9 Button Set

$4.55

16 Button Hands-free Set

$8.10

16 Button Hands-free Set with Call Display

$18.32

3904 Hands-free Display Set

$18.32

COGECO Internet Service (Off Premises)

$94.45

Data Centre Co-Location

 

Rack space

$400/rack U/year

Floor space for customer supplied rack (max. 5 KW)

$5,000/year

Shelf space tower server

$1,200/year

UPS & Cooling

$575/kilowatt/year

Optional Facilities

 

Additional network connections

$175 each

Firewall virtual port

$400/year

Fibre Channel SAN Port

$800/port plus Storage Fee

Console serial server or KVM ports

$200/port

After Hours Access

 

Call in

$400 per call


Kingston, Ontario, Canada K7L 3N6 613.533.2000