ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
This is caused by the Xythos drive clent being out of date.
Upgrade to the current version of the Xythos Drive Client. The Client is available to Groups and Departments that are using QShare and is available from the QShare Group's Administrators.
Alternatively, if you are using IE as your browser you can set up Web Folders. For instructions on configuring Web Folders see the QShare online Help manual.
The advanced uploader generally allows you to select files either by browsing or by dragging and dropping them into the upload area that appears on the upload page. The drag-and-drop operation on a Mac will fail for FireFox 3.5 and higher. The work-around is to use the file-browsing approach as described on the upload page.
That description is verbatim from Wesleyan University's FAQ at http://wesfiles.blogs.wesleyan.edu/known-issues/
This is a known issue. Sometimes when the URL is generated it contains two slashes together (//). Browsers do not know how to interpet the two slashes and return a 404 error.
To correct the problem edit the URL and remove the extra slash.