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Queen's University
 

ITServices

Help and Support

Urgent: End of Support for Symantec Endpoint Protection (SEP)

 

ITServices would like to announce that Microsoft System Center Endpoint Protection (SCEP) has replaced Symantec Endpoint Protection (SEP) as the licensed version of antivirus software on campus. The current Microsoft volume licence includes licences for SCEP, which means that we do not require another paid antivirus program.

 

When? Now!

 

All licensed users are asked to install SCEP now to ensure the highest level of protection against viruses and malware. Symantec virus definitions will no longer be updated as of January 2015 and the IT Support Centre will direct users reporting issues with SEP to install SCEP to replace it.

 

Licensed users – Who is eligible?

 

Queen's faculty, staff and grad students are all licensed to install Microsoft System Center Endpoint Protection (SCEP). A link to download the installer is available in the Software Centre of MyQueensU.

 

Undergraduate students, retirees and alumni are not covered by the licensing agreement and are ineligible to install SCEP. ITServices recommends the following alternatives for unlicensed users:

 

  • Windows 7 users can download Microsoft Security Essentials for free.
  • Windows 8 comes pre-installed with Windows Defender and does not require you to install Security Essentials.
  • Mac OS X users are encouraged to source an antivirus product of their choice. The Antivirus Software page has links to assist unlicensed users in sourcing both free and purchased versions of antivirus software.

Will it work on my computer?

 

Licensed users can install SCEP on both work and home based computers. SCEP is supported on:

 

  • Windows 7
  • Windows 8
  • Mac OS X v10.6.x and above
  • Windows XP – But why are you still using XP? It is past end of life and no longer supported!

Do I already have it?

 

Some users on campus may find that they are already being protected by SCEP. ITServices has been actively installing the software on new computer purchases, and it has been available in the Software Centre for a number of months during the transition from SEP to SCEP.

 

To check which software is running on your system:

  • Windows and Mac OS X computers with Symantec will have the familiar yellow shield in their taskbar or menu bar: SEP icon
    If you see this image, please install SCEP! (Note: Mac users will need to uninstall SEP first. The Symantec Uninstaller application can be downloaded from the Software Centre in MyQueensU.)
  • Computers with SCEP will have this green shield: SCEP icon
    Windows based users should click on the image in your taskbar to open the program. Once open, confirm that you have Microsoft System Center Protection, as opposed to Microsoft Security Essentials or Window Defender. If you are eligible, please upgrade to SCEP!
    Mac OS X based users should reinstall SCEP from MyQueensU, as it was recently updated to a newer version.

 

There is more!

 

Antivirus programs are not all you need to keep your computer safe from malicious files and activities. While they are a good start for security, partaking in high-risk activities, such as downloading files from malicious websites (BitTorrents) or opening strange email attachments, can leave your computer open to attacks. Even if you don't regularly surf the web, you can still get a virus. It is also important to use your computer with standard level permissions, and only elevate your user level to administrator when required.

 

Help & Support

 


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