In April 2012, Queen's faculty and staff were invited to complete a Customer Satisfaction Survey. The results of the survey are now available, and include the following documents:
Survey results show that ITServices' current improvement projects are aligned with what our clients want—we are on the “right track”.
Respondents also said that they are looking forward to being a part of the discussion as we improve our services in order to meet their changing needs. ITServices will continue this important dialogue by reaching out to constituents in the months to come.
As a part of this dialogue, ITServices will be discussing the Customer Satisfaction Survey at our next Outreach Brown Bag on Friday, November 30th and the campus community is invited to attend! The complete agenda is available on the ITServices website. Because seating is limited, registration is required.
The ITServices Customer Satisfaction Survey is intended to be a starting point. The survey has provided valuable information, and these results will be returned to as direction, effort, impact and priority are determined.