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Queen's University

Help and Support

Next Phase of Network Structural Changes Happening This Week


ITServices is designing and implementing substantial changes to the structure of Queen's core network, which will significantly increase the resiliency and reliability of network service. Planning and preparatory work have already begun, and the changes will be staged over the summer to minimize disruption to network customers.


The first significant change happened on May 6, when our two core network switches received an operating system upgrade and a third, older switch was retired. The next phase is taking place starting on Wednesday, May 23.


ITServices has identified roughly 15,000 active Internet jacks on campus that have not been used for 90+ days. This means that these jacks have not had a network device plugged into them for the equivalent of an academic term. Some of these ports are unassigned, but many are simply unused. In order to simplify the task of analyzing the network configuration and planning the new structure, these jacks will be deactivated on Wednesday, May 23.


If you require the use of a network jack that has been deactivated, please contact the IT Support Centre by filling out the online help form or by calling 613.533.6666 during regular business hours. There will be no charge to have any jack reactivated that was shut down by ITServices for the purposes of completing this inventory work.


More details about planned improvements to the network infrastructure and how they will impact you will be available over the next several weeks. Please contact the IT Support Centre if you have any questions.

Kingston, Ontario, Canada K7L 3N6 613.533.2000