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Queen's University
 

Help and Support

ITServices Introduces Updated Fee Schedule

 

For the first time, a schedule of all ITServices fees is available in one consolidated table. This updated fee schedule goes into effect August 10, 2009.

 

Major changes to previously published service fees include:

  • a shift from flat fees to an hourly rate for many services, offering improved consistency across services;
  • a significant reduction in the cost of additional storage space for such services as email, QShare, and Active Directory; and
  • the introduction of new fees at the IT Support Centre.

While the IT Support Centre has for many years been able to offer free software support for services such as virus removal, it is unfortunately no longer viable to do so in the current economic climate. Thus, a new triage fee of $25 is being introduced to cover the costs associated with diagnosing and fixing software issues for machines brought in to the service depot. This is a flat fee which is significantly lower than labour rates offered by other service outlets.

 

The IT Support Centre will continue to offer free support to users who telephone the Support Centre at 613.533 6666, who fill out the online help form, and who visit the Queen's Learning Commons desk in Stauffer Library.

 

Please consult the Services Fees page on the ITServices website for more information, or call the IT Support Centre at 613.533.6666.
 


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