ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
The ITServices managed wireless access on campus is listed on the Internet Access Points on Queen's campus managed by ITServices website.
PDF version of Internet Access Points on Queen's Campus (PDF, 1.13 MB)
*PDF files can be read for free using Adobe Acrobat Reader.
Any 802.11a/b/g/n compatible network card should work with the Queen’s Wireless network.
(note: 802.11n Wireless network is not available at all locations at Queen's)
All new PC laptops normally include an internal wireless capability, but to be sure you should always ask the salesperson helping you, or look under the Communications portion of the computer’s specifications if you are looking up a model online.
MacBook Pros (the ones with the Intel processor) have 802.11 b/g/a and 802.11n 2.4GHz and 5GHz built in.
iPad 2 have 802.11b/g/n wireless technology. iPhone 4s have 802.11b/g/n Wi-Fi (802.11n 2.4GHz only)
See the Tutorials for information on configuring your computer/operating system to connect to the wireless network.
Have your ITAdmin Rep fill in the following form; https://www.queensu.ca/itrack/ITS/telecom/wireless.html
See the tutorials on Changing and Removing Stored passwords.
eduroam (EDUcation ROAMing) is a wireless network service that allows students, staff, and faculty from Canadian educational institutions to securely access the Internet while visiting other member universities.
If your educational institution is a member of eduroam you should contact your educational institution for instructions on configuring your computer to use Eduroam.
Yes. You can connect to the unsecure wireless network.
See the Tablets and Handheld web page for information on connecting to the wireless network.