ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
Your computer needs to be verified and configured to use ResNet. Please follow these steps to complete this part of the process:
The most common issues that cause problems with NetReg are:
If you continue to have problems with ResNet Activation, contact ITServices Support Centre for assistance, either by calling 613 533-6666 or by using the Help Form link at the bottom of this page.
You need to ensure that you have an antivirus program running on your computer. Queen's University does not have licensed antivirus software for student use. It is the responsibility of the student to source and install a functional AV program.
The follow reviews will allow you to compare free and commercial AV programs that can be downloaded or purchased online. Please note that Windows 8 comes preloaded with Windows Defender.
PC Users -
Mac Users -
If you have more than one computer, you will need to connect the other computers to your ResNet connection and complete the ResNet configuration and NetReg registration processes. You may register up to 3 devices on ResNet.
If you have more than 3 devices, contact the ITServices Support Centre and arrangements will be made to register any other computers. Please include your name, Queen's NetID, Residence address and phone number.
ITServices does NOT support routers. Routers are permitted on ResNet, but they will be shut down if they cause a problem. ITServices will not help to configure the router or support computers that are connected to routers. If there is a problem with the PC, it must be connected directly to the wall jack for ITServices to troubleshoot. Routers must be registered manually for ResNet using the link off http://www.queensu.ca/its/networks/resnet.html You must first register a computer using your netid before sending this request.
ITServices does NOT support gaming machines. They are permitted on ResNet, but they will be shut down if they cause a problem. They must be registered manually for ResNet using the link off http://www.queensu.ca/its/networks/resnet.html