Your NetID password is your key to many services available at Queen's. If you have forgotten your NetID password, no one can tell you what it is. However, you can reset your password.
All members of the Queen's community (students, faculty, staff and alumni) who have an active NetID have the option to create challenge questions, so if they forget their password they can reset it themselves.
If an alternate email address is provided, all password change notifications will be sent to that email address (as well as the Queen's email address) so the change information will be received, even if the Queen's email can't be accessed. For step-by-step instructions, see the tutorial on Alternate Email Address and Challenge Questions.
If you have already created your challenge questions, you can use the Self-Service Password Reset Tool to reset your password.
If you have not created your challenge questions and have forgotten your password, here's how to get help.
Students, faculty and staff have the following options:
Faculty and staff can also contact their ITAdmin Rep, who will submit a password reset request on their behalf.
Alumni can call the Alumni Contact Centre at 1.800.267.7837 (Monday to Friday: 8 a.m. - 5 p.m.), or email firstname.lastname@example.org for assistance.
** Note that this service cannot be provided if you do not provide the proper identification.