Your NetID password is your key to many services available at Queen's. If you have forgotten your NetID password, no one can tell you what it is. However, you can reset your password.
All members of the Queen's community (students, faculty, staff) who have an active NetID have the option of creating Challenge Questions so if they forget their password they can re-set it themselves. If an Alternate Email Address is provided, all password change notifications will be sent to that email address (as well as the Queen's email address) so the change information will be received, even if the Queen's email can't be accessed
For step-by-step instructions, see the tutorial on Challenge Questions and Alternate Email Address.
If you have already created your Challenge Questions, you can use the Self Service Password Reset Tool to re-set your password.
If you have not created your Challenge Questions then you will need to take your Student Card or your Staff/Faculty card and additional Photo ID to the ITServices Walk-in desk located in the Learning Commons of Stauffer LIbrary. This service cannot be performed without the proper identification. They will assist you with re-setting your password.
Staff/Faculty can also go to their IT Administrative Representative for password reset assistance.
You can also contact the IT Support Centre at 613.533.6666 or complete the online help form.