ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on this list, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.
Please call our IT Support Centre at 613.533.6666 during our business hours, or fill out our online help form here:
Please indicate an alternate email address we can send security questions that you will have to answer and resubmit to us. Once we have your correct answers, our full time staff will reset your account.
Please note: ITServices will never ask you for your NetID/email password in an unsolicited email.
We do not have access to your NetID password. However, we can reset the password if you forget it.
Faculty and Staff have the following options:
No! ITServices will never ask for your NetID password.
If you receive such an email - delete it. It is an attempt to steal your password to gain access to your accounts.
If you have any questions or concerns, contact the IT Support Centre at 613.533.6666.
The name associated with your NetID is based on your legal name, as determined by records from either Human Resources (faculty and staff), or the University Registrar (students and alumni). Changes to your legal name must first be initiated through these offices before they will take effect.
Changes to your legal name should first go through Human Resources. For more information, please visit the Human Resources website: Changing Personal Information.
Please note: This is not the same as changing your "Preferred Name" in the Global Address List (GAL). GAL changes will not have any effect on your NetID or email alias.
If you are a current member of faculty or staff who is also an alumnus of Queen's, you may have two separate NetID accounts. To update your alumni account, you will also need to change your name with the Registrar. Please refer to the "Students and Alumni" section below for more information.
First make sure that you have changed their legal name with the University Registrar, by completing and sending in the Name Change Request Form (PDF).
If you have sent in your form and have not seen any changes take effect within 4-5 days, you should contact the IT Support Centre to change your preferred name. We will need to verify that the change has been made in PeopleSoft. If not, we will ask you to contact the Registrar’s office to check on the status of your application.
For more information, please visit the Student Names Policy page on the Registrar's website.