ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on this list, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.
The NetID activation page is located at: http://netid.queensu.ca/activate
Please call our ITServices Support Centre at 613 533-6666 during our business hours or fill in our web form here:
Please indicate an alternate email address we can send security questions that you will have to answer and resubmit to us. Once we have your correct answers our full time staff will reset your account.
Please Note: IT Services will never ask you for your NetID/email password in an unsolicited email.
Please locate your IT Admin Rep in your department who will contact our main office to have your account reset. Consult the IT Admin Rep list to find the correct person in your department or area.
If you cannot locate your IT Admin REP or they are not available please go with your staff/faculty card in person to Dupuis Hall, Rm G13 during business hours. You will not be able to send someone else to the main office as a proxy.