The NetID activation page is located at: http://netid.queensu.ca/activate

Students:

Please call our ITServices Support Centre at 613 533-6666 during our business hours or fill in our web form here:

http://www.queensu.ca/its/helpform

Please indicate an alternate email address we can send security questions that you will have to answer and resubmit to us. Once we have your correct answers our full time staff will reset your account.

Please Note: IT Services will never ask you for your NetID/email password in an unsolicited email.

Faculty and Staff:

Please locate your IT Admin Rep in your department who will contact our main office to have your account reset. Consult the IT Admin Rep list to find the correct person in your department or area.

If you cannot locate your IT Admin REP or they are not available please go with your staff/faculty card in person to Dupuis Hall, Rm G13 during business hours. You will not be able to send someone else to the main office as a proxy.

1. Make sure you are using the correct student number and birthdate. If you are unsure of your student number, please contact the Registrar's Office at 613-533-2040.
2. If you received your NetID and password but they do not work when you try to use them, you might not have waited long enough. Provisioning time for some services is typically under 2 hrs between 9:00 am and 7:00 pm. After 7:00 pm, it will be done overnight.

• No!
• ITServices will never ask for your NetID password. 
• If you receive such an email - delete it. It is an attempt to steal your password to gain access to your accounts.
• If you have any questions or concerns, contact the IT Support Centre at 613.533.6666.

• Faculty and Staff
  • If you created your Challenge Questions and supplied an Alternate Email Address, you can use the Self Service Password Reset Tool. See the Password Reset Tool Tutorial for step-by-step instructions.
  • If you did not create your Challenge Questions and did not supply an Alternate Email Address, contact your IT Administrative Representative
• Students
  • If you created your Challenge Questions and supplied an Alternate Email Address, you can use the Self Service Password Reset Tool. See the Password Reset Tool Tutorial for step-by-step instructions. 
  • If you did not create your Challenge Questions and did not supply an Alternate Email Address, you will have to contact the IT Support Centre at 613.533.6666 or complete the Online Help Form.