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Queen's University

Managed Services for Windows - Windows File Service

This is a robust and efficient file and print sharing service. It utilizes Active Directory (AD) to manage User and Computer accounts to ensure security and ease of use for the end user.

Getting Started


Additional Information

MSW utilizes Microsoft's Active Directory to provide robust and secure file/print services. There are two servers in a Microsoft Cluster with a Storage Area Network backend to improve uptime and performance, located in a climate-controlled, secure, and UPS-equipped computer room. PCs will belong to the Active Directory which automatically contains all NetIDs and will map shared drives and control security. Each department is allotted space based upon the number of full-time staff and it is maintained with quota software. This quota may be increased quickly by request, for a fee (see Service Fees). Access to files is controlled by ITServices utilizing file permissions. Using a proven system that allows designated representatives to add/remove users in groups, allows the representative to give users Modify or Read-only access. All server files are backed up using Tivoli Storage Manager (TSM).



  • Printers must be network printers and are shared through a central server.
  • If a new printer replaces an existing printer, the change is made on the server and all users are updated automatically to the new printer.

    Software Client Specifications:

    • Windows 7, 8 or 8.1, Enterprise or Ultimate.
    • Other OS can connect to Microsoft Active Directory and may function but are not supported.


    • Basic service is free to departments covered by baseline funding.  Please refer to our page on Service Fees for details.
    • Note: Active Directory Service is required if you want the Windows File Service.
    • ITServices will provide a free needs assessment.

    Service Agreement:

    • The Master Service Agreement governs all of the Managed Services for Windows; Appendix B provides additional information specific to the Windows File Service.

    Help & Support


    Kingston, Ontario, Canada K7L 3N6 613.533.2000