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Queen's University

Windows File Service

Windows File Service is a feature of Active Directory.  This is a robust and efficient file sharing service. It utilizes Active Directory (AD) to manage User and Computer accounts to ensure security and ease of use for the end user.  File Service is the central system that controls all file and folder shares on the Active Directory Domain. 

Getting Started

Who can have it?

  • Queen's faculty and staff

Are there any costs?

  • Basic service is free to departments covered by baseline funding.  Please refer to our page on Service Fees for details.
  • ITS Services will provide a free needs assessment.

How do I get it?

  • To get started, please contact the IT Support Centre by calling 613.533.6666 or by filling out the online help form.
  • Once your Windows File Share Service has been created by ITS, you will be able to access it by manually mapping the drives yourself.
  • Windows users have the option of having their computer joined to AD, this will automatically map the drive(s) for them.


Additional Information

Microsoft uses Active Directory to provide robust and secure file services. There are two servers in a Microsoft Cluster with a Storage Area Network backend to improve uptime and performance, located in a climate-controlled, secure, and UPS-equipped computer room. PCs that/will belong to the Active Directory, which automatically contains all NetIDs, will map shared drives and control security automatically.  Windows and Mac computers may user File Service without joining their computer to AD..


Each department is allotted space based upon the number of full-time staff and it is maintained with quota software. This quota may be increased quickly by request, for a fee (see Service Fees). Access to files is controlled by ITServices utilizing file permissions.  User access can be added or removed by having your IT Admin Rep submit the request to ITS.  All server files are backed up to a secondary data center with nightly snapshots available.



  • For Print Service, a feature of AD, please see the Print Service page.

System Requirements:

  • Windows 7, 8 or 8.1, Enterprise or Ultimate.
  • Mac OS X 10.9.5 or later
  • Other OS can connect to Microsoft Active Directory and may function but are not supported.


Service Agreement:

  • The Master Service Agreement governs all of the Managed Services for Windows; Appendix B provides additional information specific to the Windows File Service.



Please see the Availability web page.

Service Level Objective

Please see the links below for Service Level Objectives:


Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:



Help & Support


Kingston, Ontario, Canada K7L 3N6 613.533.2000